Operations Adviser

2 weeks ago


Auckland, Auckland, New Zealand New Zealand Government Full time
Expressions of Interest - Operations Adviser
Multiple Roles
We are seeking expressions of interest for roles starting in the second half of 202- Multiple Opportunities - Work life Balance

  • Starting Salary $61,500, plus shift allowance, 5 weeks annual leave, free carparking
  • Electronic GPS Monitoring technology
Ngā kawenga | About the role
You might be wondering how you can make lives better as an Operations Advisor in our Electronic Monitoring team?

Let me tell you; as an Operations Adviser no two days are the same, and no two calls are either.

One minute you're liaising with the Police for a high-risk arrest, next developing workable solutions for an offender on bail.

And you do it, all from your desk
It's a demanding role that requires a lot of empathy. You've got to be able to put yourself in their shoes. They need our support, and you need their trust. Whether it's welfare checks, problem solving or diffusing a stressful situation - that's what you're there for. And you've got the back up support and team to do it.

So, if you're wanting to make lives better, become an Operations advisor in the Electronic Monitoring team with the Department of Corrections.

Ngā pūkenga me ngā wheako | Skills and experience
This is a busy role, to ensure your success we would look to you to demonstrate some or all of the following skills, experience and attributes:

  • Great problem solving, judgement and the ability to unpick situations
  • Strong data analysis skills
  • Experience in a complex contact centre, customer service role, data analysis or in rehabilitation and reintegration related disciplines and practices.
  • Ability to make sound decisions whilst adhering to process and established frameworks
  • Resilience to deal with shift work, challenging situations, and people with difficult behaviours
  • Strong computer literacy and ability to multitask
  • A great teamplayer
Utu ā-tau | Salary

  • The starting salary for this role is $61,500.
Example of Roster

  • Please refer to the job description for an example and explanation on how to use the roster.

Your first six weeks will be 9-5 to accommodate training, you will then go onto roster

To apply, please submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience.

Alignment to our kaupapa is critical to our success - we ask that you provide examples which reflect and demonstrate our organisation values.


Expressions of Interest Close: 30 April 2023
Please note we may progress people prior to the close date.
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