Host Responsibility Supervisor

2 weeks ago


Christchurch, Canterbury, New Zealand Christchurch Casino Full time

Work Type:
Permanent


Christchurch Casino has a rare and exciting opportunity for you to join our unique environment within the Host Responsibility team.


As a Host Responsibility Supervisor you will be responsible for championing the Host Responsibility and harm minimisation initiatives within Christchurch Casino.

This involves the monitoring and assessment of guests' gambling behaviour and interacting and intervening if problem gambling indicators are present.


You will have a passion for customer duty of care, good observation skills and attention to detail, confidence in conversing with a range of different people, excellent written and verbal communication skills and must also be mobile device and computer literate.

This is a diverse role that will utilise your strong interpersonal communication, conflict resolution, analytical and leadership skills.

Reporting to the Host Responsibility Executive, this role is part of a team that works closely with our Anti-Money Laundering, Surveillance and Security teams and therefore is part of a wider, supportive team environment.

This role often involves having sensitive, serious and constructive conversations, therefore a high degree of both empathy and confidence are required.


This is an opportunity for someone who is passionate about people and wants to make a difference through their work.

You must be someone who is comfortable making sound decisions and communicating outcomes of those decisions to people.


Casino experience or a relevant qualification in psychology, social services, criminal justice or similar is preferred but not essential, as comprehensive training and on-going coaching will be provided.

We are certainly open to graduates.


As Christchurch's premier entertainment venue we currently operate 7 days a week, until 2am over the weekend and until midnight Monday to Wednesday.

Therefore, flexibility is a key component of this role and you must have the ability to work a rotating roster which includes nights and weekends.

As this is a licensed position within Christchurch Casino which requires a Certificate of Approval; you will need to meet the following criteria:

  • Be a NZ Citizen or Permanent Resident
  • Or hold a current and valid open work permit please note if you hold a work permit, a translated clear police certificate from your home country is required for the Certificate of Approval.
  • Be 20 years of age or over
  • Have a clean Police record
Christchurch Casino is committed to its staff; here are some of the benefits we can offer you:

  • Great career opportunities
  • Onjob training and development
  • Free snacks and discounted meals
  • Paid meal breaks
  • Free medical insurance after 6 months of employment
  • Active social club
  • Free car parking
A key operational role at Christchurch Casino.

Post Date: 06 Apr 2023
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