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Casual Customer Service Banker

4 months ago

Manukau, Auckland, New Zealand BNZ Full time

Ko mātou tēnei | This is Us


Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper.

This is an engaging & rewarding tūranga (role) with plenty of opportunity to ako (learn). If you can imagine a better future, let's find a way

Mō te Tūranga | About the Role


As a Casual, you'll the first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential.

We are ideally looking for someone that can provide Casual cover when required for our Auckland Central branches from Auckland CBD and Ponsonby, to Sylvia Park and Onehunga.

Please note that being a Casual employee, there are no guaranteed minimum hours of work and regular pattern of work.

You'll report to the Senior Partner, and here's what they had to say about working as a Casual for BNZ:

What are 5 day to day tasks the person in this role will complete?

  • Engage with customers in a warm friendly manner with a big smile
  • Processing customer transactional banking needs
  • Updating customers personal details and identification
  • Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
  • Help educate our customers on our online platforms, tools and digital solutions

What is the most exciting thing about this opportunity?


If you're interested in a career in Banking, this could be your place to start However this is casual employment, therefore there are no guaranteed minimum hours of work and regular pattern of work.

But no two days are the same for our Casuals and you'll have the opportunity to learn and grow your skills in Banking.

As a Casual across our Auckland Central area, you'll have the opportunity to work in several branches (Auckland CBD, Ponsonby, Newmarket, Remuera, Sylvia Park and Onehunga), so you'll work across a broad range of customers, as well as colleagues.


What attributes will this person have in order to be successful?


What's most important in this role is a genuine desire to help customers, providing them with the very best service.

Banking experience is not required, we can teach you the banking side of the role, but you will have previously customer service experience and ideally within a fast-paced environment.

You'll deal with a variety of enquires from a wide range of customers, so you'll need to bring a can-do attitude, resilience and logical approach to problem solving.


  • You'll enjoy helping tāngata (people), delivering an amazing experience to customers
  • A keen eye for detail that ensures transactions are completed efficiently and accurately
  • Resilience, selfmotivation and lots of energy
  • Ability to multitask, highly adaptable to change and proactive
  • You'll really get to know the locals, so the ability to build lasting relationships with both team members and customers is essential

What is the
tīma (team) culture and environment like?
We have a great tīma across the region. We are a very supportive and inclusive tīma, where we encourage each other to be the best every day.

You'll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.


Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand
Applications for this vacancy close 24th May 2024.