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Service & Installation Manager

1 month ago

Manukau, Auckland, New Zealand Assa Abloy Full time
Service & Installation Manager
Service & Installation Manager - IDS New Zealand

The Company


ASSA ABLOY Entrance System uniquely positioned to leverage global technologies within the ASSA ABLOY Group and localise our solutions to better serve the New Zealand market.

We impress by the depth and breadth of our innovative entrance solutions; ASSA ABLOY Entrance Systems truly earned its reputation with recognition from industry experts.


One partner for all entrance needs
Automatic entrances connect people, places and goods seamlessly and efficiently.

We enhance flow and convenience in customer's businesses by providing innovative and reliable automated entrance solutions for the front, back and interior of every building.

By powering doors, we empower you to enter new worlds with peace of mind


As a dedicated supplier, we support our customer's throughout the entire building process - from design and installation to service and modernisation.

With our comprehensive portfolio and with you by our side, our customer's enjoy the strength of a global supplier combined with the care of local support.


The Position


An excellent opportunity has arisen for a talented and hands-on
Service & Installation Manager to join the AAES team and drive service and efficiencies to achieve our goals.

Reporting to the General Manager, you will work closely with the team of Service Technicians and IDS Service department to ensure our customers' needs are met through the following areas of responsibility:

Key Responsibilities:

  • Manage the Service & Installation Business within NZ and the Service Technician's & installation contractors in conjunction with achieving set KPI'S and SLA's
  • Manage the team of Service Technician's & Subcontractors across Auckland & Christchurch
  • Manage and direct Service Technicians and Service Subcontractors daily work plans
  • Take service calls and keep customers informed of progress
  • Facilitate quoting & invoicing
  • Manage induction of Technicians as per AAES process & procedures
  • Manage the maintenance of Technicians' vehicles, scissor trailers and tools
  • Manage Technicians' certifications to ensure compliance
  • Facilitate the development of strong, profitable, business and sustainable relationships
  • Drive health and safety to achieve compliance requirements
  • Sound understanding of the service industry
  • Develop efficiency strategies of the Service & Installation Teams
  • Work closely with the Sales & Service Consultant in achieving revenue
  • Monitor field operation & installation costs in line with the company's profit and loss
  • Maintain and develop existing and new customers to optimise quality of service, business growth and customer satisfaction

Skills & Experience:

  • Experience in a similar role for at least 34 years
  • Experience in the building & construction industry highly desirable
  • Understanding of service business i.e. maintenance process and technical understanding including product knowledge
  • Technical knowhow including product knowledge and competitors' products
  • Familiar with WHS laws and legislation, site inductions, customer audits, SWMS
  • Minimum Intermediate Excel knowledge, TSM an advantage
  • Physically fit, able to travel, must have current driver's license
  • Strong written and verbal communication skills
  • Organisational and Problemsolving skills
  • Ability to work autonomously
  • Selfmotivated and enthusiastic

Please with an updated CV/Resume showing your suitability for the role

Application due
-
Function
Production & Skilled Trades

Experience level
Entry level

Location
Auckland, New Zealand

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