Operations Team Leader

2 weeks ago

Auckland, Auckland, New Zealand HRV Full time
Operations Team Leader (Customer Service and Filter)

Air Conditioning & Refrigeration (Trades & Services)

  • Permanent, full-time leadership position, backed by one of New Zealand's largest companies
  • Company vehicle, laptop and phone included
  • Great benefits, including paid birthday leave

You will be leading & coordinating the service technician team, providing leadership, training and ensuring we deliver expectational customer service

This is the next step role, get off the tools, use your HVAC experience to lead & coordinate the team while delivering expectational customer service.

At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation, Water Filtration, Heat Pumps, Air Conditioning and EV Charging.

We've just been voted as Readers Digest most trusted home ventilation brand 3 years in a row and since 2017 we have been part of Vector Limited, so you know you have the backing of a company that is transforming the energy sector. People with the right spark give us the power to achieve our vision of delighting our customers with comfortable, energy-efficient homes.

About the role:

Based in Onehunga, our passionate and motivated Auckland team have an opportunity for an Operations Team leader – Customer Service & Filter to join our high performing team.

Reporting to the Regional Operations, Wholesale and Distribution Manager, you will be accountable for leading a team of Customer Service Technicians, coordinating workflow, including managing team diaries and job allocation; running toolbox meetings to keep your team informed and safe; conducting on-the-job training to keep your team's knowledge and skills current, and driving a customer-centric culture to achieve positive NPS outcomes.

You will be managing the process from initial customer query, helping resolve faults and issues, to ordering products, right through to booking in the repairs. Heat Pump knowledge would be an advantage, to help identify client's needs, and been able to explain HVAC services to meet their requirements. Experience with Excel and Outlook is required as you will be managing technicians' diaries and creating reports.

Who we are looking for:

You're able to demonstrate excellent administrative skills while working in a consistent, organised, and timely manner. It goes without saying that you'll have fantastic communication skills, both written and verbal, excellent data entry skills, and the ability to build relationships across all levels of the business and with a wide variety of customers. You will be the first point of contact for customers, so a professional, friendly, patient approach combined with keeping calm under pressure is a must.

This is a dynamic and fast paced role, where you will showcase your leadership skills by being hands-on, motivating, and coaching your team to provide great customer service and efficient outcomes. You will have a proactive eye for detail, identifying opportunities to enhance our customer experience and willing to roll up your sleeves and solve problems as they arise.

To succeed in this role, we're looking for someone with:

  • 3 years of HVAC team leader experience or have held a senior HVAC role
  • Excellent communication and relationship building skills
  • An empathetic and positive nature
  • A commitment to health and safety
  • Initiative, able to develop solutions and problem solve
  • Good knowledge of Microsoft Office, Outlook, word and Excel

What we can offer you:

We also offer ongoing support and professional development. In addition, our Industry leading brands like Mitsubishi and Panasonic provide full technical training.

You will join a company with strong ethics and values who genuinely cares about their people and a supportive team environment with a positive and inclusive culture. We like to celebrate success and have some fun. Many of the team have been with the business for some time, adding to a stable and enjoyable team environment.

We also offer a great range of benefits including:

  • Paid Birthday Leave – take the day off on us
  • Employee Assistance Programme
  • Employee Recognition Programme (referral scheme and annual awards)
  • HRV Employee Discount off CAIL products
  • Staff discounts on a range of great brands (Noel Leeming, Place Makers, Repco, Torpedo 7, Pita Pit, The Coffee Club and many more)
  • Become a ParaPartner and purchase direct from Panasonic at Friends and Family pricing.

HRV engages a workforce made up of individuals with diverse skills, values, backgrounds and experiences. HRV respects and values people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion. We welcome applications from all individuals.

Please note, all applicants must have the legal right to work and live in New Zealand. Successful candidates will be required to undergo a preemployment drug and alcohol test and relevant background checks.

To learn more about us visit

Report this job advert

Don't provide your bank or credit card details when applying for jobs.

#J-18808-Ljbffr

  • Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand Persolkelly Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) Bring your Customer-Centric Approach and Leadership Skills Key role in establishing effective CRMOn-site working environment - Mt.Wellington About the company Our client is all about helping people save money and enjoy great discounts They offer discounted fuel cards and operate under a reseller model...

  • Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand Stellar Recruitment Full time

    HDD Team Leader/Foreman wanted for directional drilling specialist. Immediate start leading a small crew. The Company Founded back in the 90s, this company have grown and diversified their service over the years. Now they are specialists within all areas of civil construction including directional drilling and pipe work. This is a company that genuinely...

  • Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand Stellar Recruitment Pty Full time

    The CompanyFounded back in the 90s, this company have grown and diversified their service over the years. Now they are specialists within all areas of civil construction including directional drilling and pipe work. This is a company that genuinely value their people - team culture is everything to them. The team consists of people who are friendly and...

  • Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand Stellar Recruitment Full time

    We are on the lookout for a motivated Team Leader - HVAC Installation to join our all-star team at Stellar Recruitment in Christchurch Central, Canterbury.Growing your career as a Full time Team Leader - HVAC Installation is an amazing opportunity to develop key skills.If you are strong in project management, emotional intelligence and have the right...

  • Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand HEB Construction Full time

    About the Auckland System Management (ASM) AllianceThe ASM is an alliance between HEB Construction, Fulton Hogan and Waka Kotahi NZ Transport Agency to operate and maintain Auckland's motorway network. The Alliance is expected to work collaboratively with internal and external stakeholders as well as suppliers to deliver exceptional outcomes for customers...

  • Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand New Zealand Government Full time

    Team Leader - Ophthalmic Technicians - Ophthalmology Allied Health at Te Whatu Ora - Health New Zealand Te Toka Tumai Auckland, Auckland Te whiwhinga mahi | The Opportunity Are you looking for a role that will lead a team to deliver meaningful outcomes for patients? Do you want to build on your leadership skills in an organisation that supports and...

  • Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand Health New Zealand - Te Whatu Ora Full time

    Te whiwhinga mahi | The OpportunityAre you looking for a role that will lead a team to deliver meaningful outcomes for patients?Do you want to build on your leadership skills in an organisation that supports and develops your career?Part-time, Permanent role (24 hours per week)Our Ophthalmic Technician team provides high-quality care to patients in the...

  • Production Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand Cavity Sliders Limited Full time

    Team Leaders/Supervisors (Manufacturing, Transport & Logistics) Are you a recent graduate in engineering or a mechanical trade apprentice eager to step into a leadership role? Are you currently a team leader in a manufacturing style environment and wanting a new company to thrive with?Look no further We're seeking a motivated individual to fill the role of...

  • Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand Enterprise Recruitment Full time

    Mō rātou | About themOur client, one of the world's largest companies in makeup, skincare, and hair products, is currently seeking a dynamic and skilled Team Leader to join their team.Mō te tūnga | About the roleYou'll lead a small team, overseeing the dispatch process to ensure timely deliveries while maintaining optimal inventory levels. Your...

  • Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand ProActive Rehab Ltd Full time

    We are on the lookout for a resourceful Team Leader - Physio/Occupational Therapist - Invercargill to join our productive team at ProActive Rehab Ltd in Invercargill Central, Southland.Growing your career as a Full time Team Leader - Physio/Occupational Therapist - Invercargill is a terrific opportunity to develop excellent skills.If you are strong in...

  • Warehouse Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand Danone Full time

    About the jobPRODUCTION OPERATOR, INFANT FORMULA, HIGH CARE RESPONSIBILITIESAre you a highly motivated switched on Warehouse Team Leader? If so, come join our team in our state-of-the-art production facility in Auckland. As a Warehouse Team Leader, you will coordinate the activities of the Warehouse in receiving, storing, pulling, staging, and shipping...

  • Payroll Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand ParkerBridge Full time

    About The RoleWe employ approximately 4,000 people across our businesses in Auckland, Hamilton and Queenstown, and our dedicated Auckland-based Payroll team ensure everyone is paid correctly, on time and in compliance with the NZ Payroll Legislation, the Holidays Act as well as SkyCity's policiesThe Team Leader - Payroll role operates as the subject matter...

  • Production Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand Cedenco Foods New Zealand Ltd Full time

    We are hiring an experienced Production Team Leader (fixed term 18-months) to join our high-achieving team at Cedenco Foods New Zealand Ltd in Hastings Central, Hawkes Bay.Growing your career as a Contract/Temp Production Team Leader (fixed term 18-months) is an awesome opportunity to develop excellent skills.If you are strong in problem-solving, people...

  • Directional drilling Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand Stellar Recruitment Full time

    ☆ Seeking an experienced HDD Team Leader/Foreman to join a directional drilling specialist company for an immediate start ☆Your team With a strong presence in the civil construction industry, our client has expanded their services over the years and is now recognized as experts in directional drilling and pipe work. They pride themselves on fostering a...

  • Family Store Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand The Salvation Army Full time

    Are you a people leader who loves variety and challenge?.Have the skills to increase sales and implement operational processes?.Want to join a great organisation AND make a difference in your community?About the Family StoresOur nationwide network of over 130 Family Stores sells a range of quality donated goods, ranging from clothing, furniture, linen and...

  • Housekeeping Team Leader

    1 month ago

    Auckland, Auckland, New Zealand Hilton Auckland Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Landscaping Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand Parrot Landscaping Limited Full time

    Parrot Landscaping is a professional landscaping construction company that specializes in small medium and large sized projects. A day in the life of Parrot Landscaping could be as simple as replacing a fence or laying some synthetic law to full blown landscape projects that require engineers and in depth planning. We have created a brand and a company that...

  • Clinical Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand New Zealand Health Group Full time

    We are on the lookout for a dedicated Clinical Team Leader – Rehabilitation Services to join our incredible team at New Zealand Health Group in Napier, Hawkes Bay.Growing your career as a Full time Clinical Team Leader – Rehabilitation Services is an unparalleled opportunity to develop exceptional skills.If you are strong in analysis, problem-solving and...

  • Engineering Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand Rakon Limited Full time

    We're looking for an experienced Engineering Team Leader - Electronics to join our company.This recently created position will be Leading the Electronic Engineers and Technicians in the Product Research and Development Team.You will provide the technical leadership and manage, plan, and coordinate activities in the electronics aspects of the product...

  • Engineering Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand Rakon Limited Full time

    We're looking for an experienced Engineering Team Leader - Electronics to join our company. This recently created position will be Leading the Electronic Engineers and Technicians in the Product Research and Development Team. You will provide the technical leadership and manage, plan, and coordinate activities in the electronics aspects of the product...