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Assistant Front End Manager

4 months ago

Manukau, Auckland, New Zealand Costco NZ Full time

of position:
Uses problem-solving skills, tact, and discretion to oversee and direct the Front End and its staff.

Schedules, staffs, trains, coaches, counsels, and reviews the Front End's personnel during daily warehouse activities, continually developing the employees.

Works in communication with various levels of management to resolve issues.

Implements and upholds proper Front End and general safety procedures and standards. Maintains courteous member service at all times while monitoring a smooth flow of members through the registers.

Oversees and directs The Costco Auckland Front-end department and other areas of the warehouse.

Daily tasks and responsibilities:

  • Develops, coaches, counsels, and directs Front End personnel.
  • Mentors and provides direct assistance to the Assistant Front End Managers/Supervisors.
  • Monitors employee performance. Provides proactive feedback to promote teamwork and accountability among employees.
  • Participates in the employment process by making recommendations for hiring, promotion, and termination.
  • Participates in Front End employee evaluations. Responds to employee concerns using problem solving skills, tact, and discretion in accordance with the Costco Employee Agreement and other applicable regulations.
  • Approves employee clocking reports and other reports.
  • Implements and upholds proper Front End and general safety procedures and standards.
  • Monitors Front End productivity.
  • Addresses Front End budget, training, staffing, and scheduling needs.
  • Writes reviews and adjusts Front End schedules accordingly.
  • Develops and implements plans for permanent/seasonal staffing and marketing promotions.
  • Prepares the Front End for emergency scenarios.
  • Oversees Front End supply requests and equipment/preventive maintenance and repair.
  • Monitors warehouse temperature control points.
  • Investigates and completes member incident reports.
  • Assists in other departments of the warehouse as necessary.
  • Provides and makes certain prompt and courteous customer service to members, employees, and suppliers.
  • This is a fulltime management/leadership position (40+ hours per week).

POSITION REQUIREMENTS
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Communication
  • Clearly articulates information, both verbally and in writing, about services and merchandise in away that can be easily understood by employees, members and suppliers.
  • Actively listens to members, employees, and other managers in order to efficiently teach, organize and respond to department issues.
  • Limits communication of confidential information to those individuals with a need to know.
-
Member Service
  • Exhibits a professional demeanor towards others and is able to maintain composure and make appropriate decisions while under stress.
  • Unselfishly serves others and assists members, employees, and suppliers in a prompt and effective manner while following company policies and procedures.
  • Is proactive and reacts quickly and appropriately in identifying problems, finding solutions, and making sound decisions that reflect his/her management position and Costco's Code of Ethics.
  • Develops employees by providing constructive feedback about performance, teaching employees how to correctly and safely perform their tasks, and addressing feedback about performance, teaching employees how to correctly and safely perform their tasks.

-
Self-Motivated
  • Wellorganized and able to identify and prioritize tasks that need to be completed and delegate as appropriate.
  • Ability to multitask and adhere to deadlines while working independently with mínimal supervision.
  • Maintains a commitment to honesty, integrity, and high levels of efficiency and accuracy at all times.
  • Accepts responsibility for his/her choices and decisions.
-
Team Player
  • Relates well with a variety of personalities and individuals by participating in a professional manner to accomplish the business goal.
  • Empowers and leads employees. Creates positive morale by recognizing conflict and working quickly to solve problems.
  • Delegates responsibilities effectively.
  • Willingness to perform tasks that need to be done and to help others perform their tasks as needed.

-
Flexibility
  • Adjusts positively to change in direction or assignment. Is able to focus on multiple tasks during a work shift.
  • Responds professionally to constructive criticism from management. Adjusts work schedule as necessary to meet business needs.
  • Is able to implement and oversee newly initiated Costco programs.
  • Record of Satisfactory Job Performance
  • Demonstrates satisfactory job performance in a position of leadership
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Has a proven history of leadership/management

Non-essential functions and tasks:

  • Assists in other departments of the warehouse as necessary.
  • Must be available to work a 7 day rotating schedule, including weekend work

Qualifications:
-
Experience: Managing a large team and previous management experience required.

-
Knowledge/Skills: m