Branch Manager 2ic L Permanent Full-time L

2 weeks ago

Palmerston North, Manawatu-Wanganui, New Zealand DX Mail Full time

Branch Manager 2IC -


We have an exciting opportunity for an experienced Branch 2IC who is a self-motivated leader to join our team in Palmerston North.


Who we are
As New Zealand's only dedicated business mail specialist, we've provided Kiwi businesses with mail solutions for over 40 years.

In the 1970s, as an interchange system for lawyers exchanging documents between practices. We have grown to become leaders in business mail communication through hard work, passion, and commitment.

Our nationwide team of friendly and experienced people is dedicated to providing fast, secure and cost-effective services to help you get the most out of your business day.


The opportunity


Reporting to the Branch Manager, this role is responsible for the day-to-day running of the Palmerston North branch and region.

You will ensure that all aspects of the operations, from maintaining a high level of customer satisfaction to daily sustaining operational standards, are met while liaising with corporate stakeholders.


The key accountabilities of the role will include but are not limited to the following:

  • Generate and monitor KPIs, analysing their performance and comparing against set targets and budget.
  • Maintaining exceptional health and safety, security, and compliance standards
  • Ensure all processes, systems, and policies are understood and followed by your team.
  • All staff recruited, are inducted, are trained and given the tools to perform at a high level. Discuss KPIs with all staff so they understand appropriate targets and are monitored to assess their performance in their respective functions.
  • Assist staff with the effective and efficient completion of their duties. Assess capability and productivity regularly and initiate actions including training to develop a high performing team.
  • Collect and analyse appropriate data for tracking of daily and monthly measurements / KRA. Identify improvements to reduce the cost to the business.
  • Ensure operational activities remain on time and within a defined budget
  • Manage, coach, and develop a highperforming team that meets agreed objectives and delivers best practice results.
  • Sets direction and strategies with a focus on continuous improvement within the department to develop a successful performance platform
  • Review and allocate run / mail changes where required, cut run changes to ensure mail delivery standards are maintained to achieve continuous improvement with regard to service delivery and cost efficiency.
This is a Permanent Full-time position, Monday to Friday (With some Saturday work - negotiable) - 8:30am to 4:00pm.

What we are looking for
As an effective 2IC, you will enjoy leading and developing a team. You will have proven experience in driving continuous improvement in H&S compliance and operational KPIs.

Key attributes include:

  • Strong leadership skills.
  • P & L and financial literacy
  • Quality focus measure and achieve KPI's targets
  • Fleet management
  • Health and Safety knowledge
  • Ability to work in a team environment to engage and motivate team members.
  • Strong communicator with effective written and oral communication skills to persuade, influence, negotiate and present to various stakeholders.
  • Takes responsibility for own safety and that of other staff, teams.
  • Effective communication with internal and external customers, partners and suppliers
  • Ability to work in a fastpaced environment
  • A 'can do' attitude and motivation to deliver outstanding service
  • Someone who desires to grow and is an outofthebox thinker.
  • Selfmotivated achiever who uses initiative and innovative ideas to grow and improve the business
  • Organisational and delegation skills

Working at DX Mail
At DX Mail, we have an inclusive work environment and actively embrace people's diversity, ideas, talents, and experiences.

Our vision and values are at the heart of all that we do, with a team genuinely committed to creating millions of moments of happiness and possibilities for our employees - just as we are for our customers.


You will be part of a supportive management team committed to making our people's well-being a top priority and ensuring a healthy work-to-life balance.

If you're looking for a role that provides advancement opportunities, we offer upskilling and training. The majority of our executive team started in entry-level positions

In addition, you have access to our discounted medical insurance and the Employment Assistance Programme (EAP). We also have employee rewards because we recognize our teams' dedication, commitment, and service. Then there's the fun stuff like barbeques, sports, and social gatherings.

Come and Join us

  • Applicants for this position should have NZ residency or a valid NZ work visa._
  • DX Mail is committed to ensuring a safe and healthy work environment. Therefore, you will be required to pass a drug test and MOJ security check. We will require evidence at the preemployment sta

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