Customer Care Representative
1 week ago
Who are we?
Tuatahi First Fibre is the leading pioneer of New Zealand's ultrafast broadband revolution.
We provide wholesale fibre to a range of internet service providers and they deliver ultra-fast internet to households, schools, businesses and healthcare facilities.
Almost 70 per cent of New Zealand homes and businesses are connected with fibre, and Tuatahi First Fibre is part of a group of local fibre companies aiming to roll out fibre nationwide.
From executive to engineer to frontline customer service representative, we are one team on a mission.
Join us and become a pioneer too as we propel New Zealand's technology forward - to connect better, with fibre.
What will the role involve?
- Assisting in the completion of network connection projects.
- Delivering a first line fault response service analysing and managing faults to resolution.
- Assisting in the delivery of network projects and in the development and maintenance of operational systems.
The hours of work are:
- 8 hours per day, 40 hours per week (Monday to Friday) and between the hours of 7am and 5pm.
- Please note that you must be available to work these hours in order to be considered for this position.
- This is a 6 month fixed term role to help cover people working on projects
What will you need to bring with you?
- 2+ years experience in a Customer Service environment
- Excellent analytical and problemsolving skills
- Enjoy working in a busy team and resultsfocused work environment
- Ideally, but not exclusively, have Telco or IT qualifications and/or experience
**Advertising closes: Thursday 25 May 2023
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