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Contact Centre Service Consultant

4 months ago

Manukau, Auckland, New Zealand ANZ Banking Group Full time

Req ID: 47855

Department:
NZ Personal Banking Contact Centre

Division:
New Zealand

Location:
Auckland

Mō te tūranga - About the role

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.

At ANZ our purpose is to shape a world where people and communities thrive.

We're making this happen by improving our customers' financial wellbeing so they can achieve incredible things, and we need the passionate people to help us achieve this.


As a Service Consultant, you'll assist our customers with a variety of Retail, Cards and Digital Banking solutions, troubleshoot any issues they may have and provide information on any other products or services that may be relevant.


Our close-knit Service Consultants come from a range of backgrounds but they all share one thing - a passion for connecting with people and customer service.


Experience or qualifications in banking aren't required to be great in this role - we'll teach you everything you need to know about banking and continue to invest in you and your career by providing ongoing one-on-one coaching and professional development to set you up for a career that can go many places.

At ANZ you'll be getting what you need to take the next big step in your career and move in leaps and bounds towards even bigger things with us in the future.

Ka aha tō rā e kite ai? - What will your day look like?

Start Date:
Monday 2nd October 2023

Location:
Tāmaki Makaurau

  • Auckland, Sylvia Park

To ensure you are fully supported in your learning journey, we require you to commit to learning onsite at our Sylvia Park Contact Centre Hub and your team leader will advise you of the requirements to transition into hybrid working.


Shifts:
Tuesday - Saturday or Sunday to Thursday shifts available.

Hours:

Start between 09.00am pm and finishing between 5:00pm - 8:00pm - on a rotating monthly roster, working 7.5 hours per day (5 days per week), 37.

5 hours per week

Training:

Initial 7 weeks of full-time training from start date, Monday to Friday 8:30am to 4:30pm before moving into normal hours and days of work for approximately two months.

Following this and additional 2 weeks of full-time training, Monday to Friday 8:30am to 4:30pm.

Role Type:
Permanent, Full-time. Must be a NZ Resident or NZ or AUS Citizen to be considered.
Ōu Pūkenga? - What will you bring?
Being customer-focused to the core
Being keen to upskill and learn the fundamentals of banking to build a new career
Previous work experience especially if it involves dealing with customers
Being an active user and promoter of technology
Excellent phone manner and ability to engage with customers
Attention to detail and keen eye for accuracy
He aha te take e uru ai koe ki a mātou? - So, why join us?

There's something special about being part of ANZ.

From the moment you join us, you're part of a team working towards a common goal:
improving the financial wellbeing and sustainability of our millions of customers.

But it's not just our customers who'll feel your impact. You'll feel it too.

Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.


At ANZ, you'll enjoy the supportive, people-first culture we're renowned for with competitive salary offerings, a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Te Rā Ōtinga - Job Posting End Date

Monday 21st August 11.59pm NZT