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Client Service Manager

4 months ago

Manukau, Auckland, New Zealand Singh Builders Ltd Full time

We are searching for a professional and courteous client services manager with great people skills to help our business prioritize existing customers and bring new clients on board.

The client services manager will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, training junior client services agents, and recommending different product options to clients.

Your dedication to the needs of our clients will encourage client loyalty and enhance our organization's growth through positive client-to-business engagement.


Client Services Manager Responsibilities:

  • Developing effective communication platforms for clients and staff.
  • Inspiring repeat business from clients.
  • Conducting customer service workshops and presentations.
  • Monitoring and measuring client satisfaction.
  • Liaising with different departments about client queries.
  • Offering advice to clients on services and products.
  • Developing surveys and capturing client information.
  • Participating in marketing campaigns.
  • Dealing with client requests and troubleshooting problems.

Client Services Manager Requirements:

  • Business degree or related qualification.
  • Must Be New Zealander
  • Strong communication skills.
  • Ability to meet deadlines.
  • Computer literacy.
  • Calm, polite, and professional behavior.
  • Reliable and selfmotivated.
  • General business knowledge.
  • High service orientation.

Minimum 30 hours per week guaranteed

Salary:
$ $28.50 per hour

Schedule:

  • 10 hour shift
  • Weekend availability