Service Manager

Opportunities like this don't present often North Harbour Mazda, one of New Zealand's leading Mazda Dealerships located in Glenfield Auckland, has an exciting opportunity for a motivated and energetic Service Manager with high aspirations.

With the Automotive Industry in its biggest transformation period seen in years, this critical role will see you lead a great team of Service Advisors, Technicians and Apprentices to drive an exceptional customer experience. As a proven leader, you will be able to demonstrate the ability to manage a busy team, offer exceptional problem-solving / troubleshooting skills, combined with the ability to balance the demands of a dynamic environment.

What you will do

The Service Manager carries out a range of duties related to managing the Service Department including:

• Lead, Coach, Mentor and manage employees
• Drive workshop labour sales
• Focus on technician productivity and efficiency
• Accurately cost and close jobs
• Consistently achieve or exceed financial targets
• Manage department expenses with a continual cost out mindset
• Solving complex logistical and technical issues
• Working with staff to achieve great customer experience
• Continual customer experience improvement

What you will need

If you think you can create a high performing team that not only meets benchmark targets, but exceeds them, then we want to meet you. Applicants must have and demonstrate:

• Superb people skills and the ability to build strong, lasting, and exceptional customer relationships with strong focus on customer experience and retention
• A proven track record in a Team Leader, Assistant Service Manager or Service Manager role, with an understanding of automotive dealership operations particularly all fixed operations e.g., Workshops
• Ability to hire, train and motivate a dedicated team
• Highly process driven with a focus on achieving results
• Ability to communicate and build relationships with our distributors
• Inventory management skills
• Ability to understand a Profit & Loss reporting for the Service Department with the ability to identify opportunity and action appropriately
• Excellent communication skills with your team, and senior management
• A positive and performance driven attitude, thriving on achieving goals, targets and KPI's while loving the sense of achievement that success brings
• Experience in safe and healthy work environments
• Strong business acumen and ability to manage multiple stakeholders
• Strong written and verbal communication skills and sound computer skills

In return, we offer

• Competitive remuneration package including generous commission structure
• Company vehicle plus fuel card
• Leadership training opportunities
• Systems and process training
• Access to the latest product repair information and technology
• Opportunity for career progression within the largest automotive group in Australasia
• Eagers Automotive Maternity support scheme
• Discounted Southern Cross Health Insurance for yourself and your whánau, access to Telus Health Employee Assistance Program
• Discounts across all automotive products - new and used vehicles, parts, service and tyres.

As a Values driven company, do your Values align? Do you demonstrate a high level of Integrity, can you work together as part of a team that is customer-driven, as well as having Passion for what you do, while believing anything is possible?

North Harbour Mazda is proudly part of Australasia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves on delivering an exceptional guest experience.

Imagine how different your life could be working in an organization renowned for vision, energy and passion Apply today

PASSION - INTEGRITY - INCLUSIVENESS - OWNERS MINDSET - AGILITY

Eagers Automotive is an equal opportunities employer that encourages diversity in the workplace. Applicants for this position must have NZ residency or a valid NZ work visa. Clean NZ drivers license a must.