SMC- Service Representative

We currently have an opportunity for a Service Management Centre Representative . Join our team and play a key role in delivering the highest level of customer service. Reporting to WMC Contact Centre Consultant, you'll help deliver high-quality outcomes that support our essential services.

Te Kōwhiringa | The Opportunity

If you enjoy working with a broad range of customers, delivering the highest level of service and are an administration superstar, then this role could be a great opportunity for you

You will be working in a complex and technical inbound dispatch environment supporting our facility management services nationwide.

Shift: 4 days on

• 8.30pm to 7am Weds, Thurs, Fri & Sat. RDO Sunday, Monday & Tuesday

What You'll Do (key responsibilities)

This role offers a broad scope, with key responsibilities including:

• Respond to incoming calls, providing advice, escalating as necessary.
• Receive and manage work orders received from our client, liaising directly with Subcontractors and our Client to ensure contractual KPI compliance is achieved in relation to service delivery.
• Ensure company policies and procedures are implemented when liaising with the subcontractors and the Spotless trades people thereby minimising the company's exposure to risk, including subcontract extensions and other critical activity.
  Data entry into WMS, including documentation of approval and directions.

Nga pūkenga matua | Important Skills (experience required)

• High capability in communication both verbal and written.
• Knowledge of Microsoft Office software
• Experienced in administration processing and co-ordination, with attention to detail.
• Efficient and accurate keyboarding skills
  Able to work within a fast–paced environment with daily deadline.

More than anything, you'll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Ko wai mātou | Our Organisation

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here

We're proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you'll find real opportunities to advance your career.
• : healthcare discounts, great savings on retail purchases, car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We're committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn't align perfectly with this role, we'd still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

If you need support or adjustments through the recruitment process, just let us know, we're here to help you put your best foot forward.

Me pēhea ki te tono | How to apply

Click "APPLY" and please include your CV, copies of relevant licences/qualification. The reference number for this role is 725750 .

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.