Donor Care Coordinator for The Neurological Foundation

6 days ago

Grafton, Auckland, New Zealand Fundraising Talent Recruitment Full time

The Neurological Foundation is dedicated to transforming lives through world-class research into neurological disorders. They fund cutting-edge research, support medical professionals, and engage with the community to advance brain health across New Zealand. Their supporters are at the heart of what they do, and their commitment to donor care ensure they maintain strong, lasting relationships with those who fund their mission.

The role:

This new position will work across the Philanthropy and Engagement team and the Finance, Operations and Support Services team (FOSS).  They will be the vital bridge between efficient back-end operations and warm, human-centred donor care, ensuring every supporter interaction reflects the Foundation's gratitude, values, and mission.

You'll be the contact for supporters, managing phone, email, and mail queries with professionalism and warmth, providing timely and personalised acknowledgements, coordinating donor journeys (welcome packs, upgrades, milestone recognition), supporting donation processing across all channels, and maintaining accurate donor records in their CRM system (Raiser's Edge). You'll also manage regular giving stewardship and provide administrative support including reception duties and office coordination.

You will need the following:
  • 2+ years' experience in administration, customer service, or donor care in a fundraising role
  • Experience in financial administration including donation processing
  • Strong customer service and relationship support background
  • Compassionate, detail-oriented, and empathetic nature with a genuine love for talking to people
  • Excellent organisational skills and ability to work systematically under pressure
  • Knowledge of CRM systems and familiarity with fundraising platforms (Raisely, Funraisin, Grassrootz)

For the full position description: (copy this link into your browser)

This is a fantastic fundraising career opportunity for someone wanting to make a meaningful difference while building lasting relationships with supporters. You'll join a collaborative and supportive team where your empathy and attention to detail will directly contribute to advancing brain health research.

Full-time role based in Grafton, Auckland, with hybrid working flexibility. Salary $65-70k depending on experience.

Applications close: Sunday 2 November 2025

Applications and queries to: Carol Arriola or email

Suitable or qualified job applicants may be interviewed before the closing date.

Fundraising Talent is a specialist recruiter for the charity sector, a member of The Fundraising Institute of Australia, and the RCSA. For more roles like this please visit 

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