Customer Service and Detailing All-Rounder Queenstown

5 days ago

Queenstown, New Zealand JUCY Full time NZ$37,500 - NZ$50,000 per year

Permanent & Casual Positions Available

Do you have a real passion and proven customer service experience in the vehicle rentals or tourism industry? Have you got impeccable attention to detail and a natural flair for providing a high level of quality to the customer across a full customer lifecycle? Travvia Queenstown is hiring, come and join our great team of employees at our Frankton location and work with our brands JUCY and Star RV.

As one of our team of valuable branch employees, you will be responsible for providing a seamless customer experience by delivering best practice service standards for vehicle rentals and providing consistency across Branch operations.

In this role you'll be responsible for the full vehicle lifecycle management, from vehicle cleaning to ensuring a vehicle is never dispatched in poor mechanical condition, right through to handing the keys over to our customers so they can enjoy a stress-free, amazing experience

To be successful in this role you will need to demonstrate a highly developed customer service mindset and conflict resolution skills. Above all, we want someone keen to work alongside the Branch team leader to ensure the Branch is the best it can be

We are looking for someone who has:

Previous customer service experience

Ability to produce detailed high-quality work.

Knowledge and understanding of the Tourism industry.

Willingness to learn minor domestic car/campervan repairs.

Ability to establish and maintain supplier & service centre relationships.

Previous vehicle detailing experience is desirable.

Full NZ Driver´s License

A desire for a hands-on role in the tourism or rental vehicle industry

Have NZ legal working rights

You need to be able to:

Be committed to working weekends and public holidays.

Clean our Fleet of vehicles, with a quick turnaround & to an exceptional standard.

Ensure that vehicles are in a road-worthy condition & perform basic safety checks (Training provided)

Work efficiently and effectively in a fun team environment.

Be able to work independently to get the job done.

Why Join Travvia?

  • A full-time, permanent role
  • Work with well-known brands like JUCY and Star RV
  • Amazing company culture with a diverse, inclusive team
  • Opportunities to grow your skills in tourism, automotive, and operations
  • 5 days free campervan hire each year (terms and conditions apply)
  • Discounts across other industry partners
  • Training and development opportunities

Our Culture and Values

At Travvia, we live by the values of:

Open hearts and open minds

Without us we are nothing

We live and breathe adventure

Our own journey will never finish

We believe in teamwork, having fun, doing things the right way – and making every trip unforgettable for our customers.

Ready to Join Us?

If you're ready to bring your skills to a company that values curiosity, adventure, and great service – we'd love to hear from you.

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