head of member services

3 days ago

Wellington, Wellington, New Zealand Australasian Society of Association Executives Full time

Physiotherapy New Zealand (PNZ) is the national membership body representing physiotherapists across the motu. We support, develop, and grow the profession through advocacy, continuing professional development (CPD), insurance, and other member services. With over 4000 members and 200 volunteers contributing across committees, branches, and Special Interest Groups, PNZ is a vibrant, purpose-driven organisation committed to strengthening the profession and improving health outcomes for New Zealanders.

We are seeking a
Head of Member Services
to lead PNZ's member engagement, professional development, advocacy, and communications functions. This crucial role will help define, develop and deliver our refreshed member value proposition, ensuring that members feel supported, connected, and empowered in their work. You will be part of the PNZ leadership team, leading a newly formed team of four, and collaborating closely with the CEO, Head of Operations, and sector partners.

This role also contributes to PNZ's commitment to Te Tiriti o Waitangi and our partnership with Tae Ora Tinana.

What You'll Lead

  • Membership experience: acquisition, retention, administration, and tailored support for Branches, SIGs, and volunteers.
  • Professional development: CPD programmes, webinars, courses, and events, with a focus on accessible, innovative learning.
  • Advocacy & policy: develop and deliver PNZ's national advocacy strategy, influence health policy, and represent physiotherapy with government and sector stakeholders.
  • Communications & engagement: lead member-facing communications, publications, campaigns, and brand strategy.
  • Stakeholder relationships: strengthen connections with universities, health sector organisations, funders, and professional associations.

Who We're Looking For
You are an experienced senior leader with strong strategic, operational, and engagement capability. You will bring:

  • Minimum 10 years' leadership experience in health or membership organisations.
  • Proven experience building a high performing team and culture.
  • Proven expertise in advocacy, communications, member services, and professional development.
  • Excellent stakeholder management and leadership skills, with the ability to drive innovation and build trust.
  • A tertiary qualification in health, public policy, or related field (physiotherapy background highly valued).
  • Strong understanding of Te Tiriti o Waitangi, Te Ao Māori, and equity in a health context.

Why join PNZ?
This is an opportunity to make a real difference for physiotherapists across Aotearoa, helping them thrive professionally while strengthening the voice of the profession. You'll join a collaborative, values-led team where your leadership shapes meaningful outcomes for members, volunteers, and the wider health system.

How To Apply
This search is being managed by Rothley Partners on behalf of Physiotherapy New Zealand.

Please apply through Seek
with an up-to-date CV and covering letter; or for more information email

.

Alternatively for a conversation in confidence, please contact Kirsty Brown on

Applications close Friday 12th December.

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