Parts & Customer Service Specialist

Company description:

Coca-Cola Europacific Partners

Job description:

We're one of New Zealand's largest beverage manufacturers and the partner of choice for some of the world's most iconic brands - from Coca-Cola and Sprite to Keri Juice. With over 1,000 employees nationwide, our success is built on strong partnerships - both inside and outside the business. That's where you come in.

We're looking for a hands-on, service-focused Parts & Customer Service Specialist to join our National Parts Store team in East Tamaki. You'll play a key role in keeping our Equipment Services operations running smoothly by ensuring fast, accurate, and efficient parts support to our field teams and internal stakeholders. This is a fast-paced role where no two days are the same - perfect for someone who enjoys variety, problem-solving, and working collaboratively.

Your Impact

• Provide friendly and efficient support for parts orders and customer queries
• Accurately pick, pack, and dispatch orders within 24 hours
• Carry out daily cycle counts and manage stock accuracy
• Liaise with suppliers to track and communicate delivery ETAs
• Manage repairs and servicing of vending ancillary parts
• Support onboarding and coaching within the team as needed
• Maintain and promote high Health & Safety standards
• Provide backup support for the Parts & Customer Manager when required

What do I need?

• Solid customer service or technical support experience
• Experience with SAP and inventory systems is a bonus
• Mechanical or electrical know-how is a plus
• Forklift licence (or willingness to get one)
• Great time management and a high attention to detail
• A collaborative mindset and positive, can-do attitude
• A current NZ Driver's Licence

What's in it for you?

• Monthly product allowance
• 8% KiwiSaver or superannuation
• Employee Share Programme (up to $3,000 matched annually)
• Wellbeing benefits including gym subsidies, medical insurance, and EAP
• Free parking, recognition programmes, and global learning opportunities

Working at CCEP

We're proud to be recognised as one of NZ's Best Employers several years running. At CCEP, we're passionate about our products, our people, and our culture. You'll be part of an inclusive, safe, and supportive team where you can learn, grow, and be your best.

We welcome applications from people of all backgrounds - including those with unique health needs or who embrace neurodiversity. If you need any accommodations or support during the recruitment process, just let us know in your application. If you don't meet every requirement but believe you'd be a great fit, we encourage you to apply

As part of our commitment to Health and Safety, all successful candidates will need to undergo a pre-employment drug test.

We'll start reviewing applications as they come through. If we find the right person early, we may close things off sooner - so don't wait to apply

We're proud to be recognised as one of NZ's Best Employers. We are successful because we are passionate, hard-working, and committed to our products, our customers and each other. CCEP is a place where you can grow, be happy, and feel supported in a safe and inclusive workplace. We are committed to equal employment opportunities for all employees and to providing employees with a safe work environment free of discrimination and harassment.

We welcome candidates from a wide range of backgrounds, including individuals with disabilities, unique health or mental health requirements, and/or those who embrace neurodiversity to apply for our roles. If you need any adjustments or support during the recruitment process, please let us know.

If you don't meet every requirement but believe you'd be a great fit, we encourage you to apply