OmniNet - Systems Engineer

5 days ago

Tauranga Central, New Zealand Assess HR Full time NZ$60,000 - NZ$90,000 per year

OmniNet Ltd is a New Zealand Managed Services Provider dedicated to working with our clients to provide the best IT services possible

We are looking for an experienced Systems Engineer to join the team to service the needs of the company's clients, with an exceptional level of customer service and a professional attitude. This role includes assisting with systems design, deployment, maintenance, & technical support across IT and phone services. You will support and maintain our client's IT systems and infrastructure with an exceptional level of customer service and a professional attitude.

Key Responsibilities

  • Provide Level 1 & 2 technical support for hosted services in operation
  • Provide and maintain a high level of customer service and professionalism in all areas
  • Provide an increasing level of technical expertise for both hardware and software
  • Build, configure, support, and maintain PC's
  • Ensure systems are properly maintained and upgraded, including anti-virus, backups, imaging, and patching
  • Provide both remote and on-site end-user support
  • Answer incoming calls and emails promptly and action, or log jobs
  • Plan and prioritise workload according to client rating, SLA, and timelines required
  • Complete and maintain client documentation in line with company policies, including procedures, asset inventories, and infrastructure documentation.

Key Attributes:

  • At least 1 -2 years of experience working in IT, preferably in a managed service environment
  • Proven experience in the support and implementation of Windows Infrastructure
  • Intermediate skills in the latest versions of Windows Desktop O/S
  • Innovative mindset with creative problem-solving abilities
  • Outstanding client service and communication skills
  • Demonstrated ability to self-motivate and achieve results
  • Strong record of accuracy and attention to detail
  • Current & valid clean driver's license.

To Apply

A key element of this role is to identify and problem-solve to deliver effective solutions confidently. You will be able to make decisions based on timeframes, objectives, risks, implications, and costs. Additionally, you will have the ability to contribute to the development and growth of our product offering.

If you feel you possess the above qualities and would like to join the team at OmniNet please 'Apply Now '

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