Senior Systems Engineer

2 weeks ago

Tauranga, New Zealand Assess HR Full time

OmniNet Ltd is a New Zealand cloud-based hosting and Managed Services Provider dedicated to working with our clients to provide the best IT services possible

OmniNet has been around since 2004. Starting in a small at-home office we now have a great team of staff who are all dedicated to ensuring that our customers receive the best service possible.

**Key Responsibilities**
- Provide Level 1, 2, and Level 3 advanced technical end-user support, both remote and on-site, providing a high level of expertise in both hardware and software
- Assess client requirements, quote and provisioning products, services, and solutions. Identify new business opportunities and services, contribute to technical solution design and implementation, prepare, present, and follow up on client quotes and proposals.
- Install, configure, test, support, maintain, monitor, and manage IT and other services.
- Ensure systems are properly maintained and upgraded, including anti-virus, backups, imaging, and patching.
- Provide advanced technical input to other team members and assisting with escalations if appropriate.
- Complete and maintain client documentation in line with company policies, including procedures, asset inventories, and infrastructure documentation.

**Key Attributes**:

- At least 5 years of system Engineer experience (preferably with relevant certifications)
- Proven experience in the support and implementation of Windows Infrastructure
- Advanced skills in the latest versions of Windows Server, Desktop O/S
- Proven network experience and familiarity with routing and VPN
- Proven experience in Active Directory and Group Policy
- Proven experience with high-level implementation and issue resolution
- Able to identify and devise client solutions, excelling in client service and communication.
- Demonstrated ability to motivate self.
- Strong record of accuracy and attention to detail.
- Current & valid clean driver's license.

**To Apply**

A key element of this role is to identify and problem-solve to deliver effective solutions confidently. You will be able to make decisions based on timeframes, objectives, risks, implications, and costs. Additionally, you will have the ability to contribute to the development and growth of our product offering.
- You must be eligible to work in New Zealand to be considered for this position._

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