Guest Service Agent

12 hours ago

Mount Victoria, Wellington, New Zealand Rydges Wellington Full time

Guest Service Agent | 32 hours+ permanent role

About Rydges Hotels & Resorts:

Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest's stay.

Role Overview

Rydges Wellington is a leading four-star property featuring 280 rooms in the heart of the city. We are seeking a dedicated Front Office professional to deliver exceptional guest experiences from arrival to departure. This role requires a strong focus on service excellence, operational accuracy, and collaboration across departments to ensure a seamless stay for every guest.

Key Responsibilities


•    Provide a warm and professional welcome and farewell to all guests.

•    Manage check-in and check-out processes efficiently and accurately.

•    Maintain precise records of transactions and reservations.

•    Liaise with Housekeeping, Maintenance, and Reservations to ensure rooms are prepared and guest requests are fulfilled promptly.

•    Respond to inquiries and special requests with confidence and professionalism.

•    Offer informed recommendations on hotel services and local attractions.

•    Assist with valet parking services, ensuring safe handling of guest vehicles.

What We're Looking For


•    Previous experience in hospitality or customer service is advantageous, but a strong commitment to delivering outstanding guest experiences is essential.

•    Professional, approachable, and confident communication style.

•    Ability to manage multiple tasks in a dynamic, fast-paced environment.

•    High attention to detail and accuracy in all aspects of work.

•    Flexibility to work a rotating roster, including weekends and public holidays.

•    A full driver's license for valet duties.

Benefits & Perks

EVT offer incredible team member discounts from your first day on-the-job.    

•    50% off dining and stays at EVT hotels – Rydges, QT, Lylo and more.    

•    $2 movie tickets and entertainment perks at event cinemas. 

•    Rapid career growth opportunities through our EVT network.    

•    Local community involvement, volunteering and charitable giving.     

•    Australia and NZ's largest and most diverse experiences company

Apply now Join Rydges Hotels & Resorts and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

Rydges Hotels & Resorts is part of EVT

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

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