Leading Hand

The Opportunity

As a Senior Autoglass Technician (Leading Hand) at Smith&Smith Taupo, you'll take the lead in delivering high-quality vehicle glass repair, replacement, and recalibration services – while guiding and mentoring a skilled team of technicians.

This role requires hands-on leadership and technical expertise within our team. You'll coach and mentor team members, ensuring our brand's reputation for exceptional customer service is upheld in the community. Working in partnership with the Area Manager, you'll contribute to the smooth, efficient day-to-day operations and ensure our service standards remain consistent.

We offer career development and experiences you won't find anywhere else.

Our technicians get opportunities for paid short-term overseas assignments – this year alone, we've had team members working in Australia and Sweden You'll also get a chance to earn while you learn, completing a nationally recognised qualification on the job – all paid for.

Join us and play a key role in maintaining our commitment to safety, quality, and service excellence across New Zealanders.

• Location: Smith&Smith Taupo (28 Oruanui Street, Taupō Town Centre, 3330)
• Hours: 40 hours, rostered across the week.

What we're looking for

• Proven leadership and teamwork skills, with the ability to keep daily operations running, smoothly and efficiently.
• A coaching mindset, offering regular feedback, celebrating strengths, and supporting continuous improvement.
• A passion for delivering authentic customer experiences, aligned with our brand and Values.
• Hands-on expertise in automotive glass repair, with a commitment to quality and enthusiasm for promoting our value-added services.
• Physical capability to repetitively lift heavy items (25kg) during a normal working day.
• A clean, full New Zealand driver's licence.
• Full, unrestricted rights to work in New Zealand.

What we offer

• Empowering leadership – Work with leaders who support, encourage, and help you grow. Full training towards a National Certificate in Automotive Reglazing (Level 3) NZQF and ongoing support to develop your knowledge, confidence and experience.
• Top-quality gear – We'll provide your workwear and access to industry-leading tools and equipment.
• Wellness that works – Enjoy a comprehensive wellness programme, including free day-to-day health cover through Southern Cross to help you stay healthy and keep costs down.
• Rewarding you – Access a fantastic rewards programme with discounts and vouchers at over 70 New Zealand retailers—from groceries and fashion to travel and entertainment.
• $200 annual wellbeing fund – Use it for anything that supports your wellbeing, like gym memberships, health costs, sports gear, self-development classes, or even a relaxing spa day.
• Support for new parents – Receive 10 days of paid leave to attend appointments or spend quality time bonding with your new family.
• Give back to your community – Take a paid day each year to volunteer and make a difference in your local area.
• Career development – We're committed to helping you grow, with ongoing training and development opportunities.
• Global opportunities – As part of the Belron group, you'll have access to career pathways not just across New Zealand, but around the world.

About us – Belron New Zealand (Smith&Smith, Laser and Exceed)

Belron is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees.

Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith, Laser and Exceed. Smith&Smith is New Zealand's leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand's leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.

At Belron New Zealand, you'll be joining a whānau where diversity, equity and inclusion are at the core of who we are. We believe in recognising and rewarding the contributions of our team members, offering competitive pay rates, comprehensive benefits, and ongoing opportunities for development. We also take our role in society seriously and are proud to have been awarded a Gold 2023 EcoVadis Sustainability Rating for the past seven years – putting us in the top 5% of global companies rated by EcoVadis for our social, environmental, and ethical performance.

If you're interested in learning more or want to apply for the role, click Apply Now.