Motor Claims Consultant

5 days ago

Manukau, Auckland, New Zealand Suncorp Group Full time NZ$45,000 - NZ$75,000 per year

Ready to Chase the Sun with Suncorp New Zealand?

At Suncorp Group, we're home to some of Australia and New Zealand's most trusted names in insurance. We're proud to lead with purpose - building futures and protecting what matters for Kiwis across the country.

About the Role

This is not your average call centre job. As a Claims Consultant, you'll be at the frontline of customer care - supporting our valued partners and customers during moments that matter most. You'll help people navigate the claims process with empathy, professionalism, and a solutions-focused mindset.

While previous insurance experience is an advantage, it's not essential - we'll provide all the training you need to succeed.

What you'll do:

  • Be the first point of contact for customers with motor claims
  • Deliver exceptional customer service and support
  • Manage a portfolio of claims through to resolution
  • Guide customers through their entitlements, claims, and repair processes
  • Set clear expectations and offer tailored solutions

What you'll bring:

  • Proven success in a fast-paced customer service environment
  • A passion for helping people - especially over the phone
  • A resilient, solutions-driven attitude
  • Strong communication skills, both verbal and written
  • A keen eye for detail and the ability to multitask
  • Tech-savvy and confident navigating multiple systems
  • A drive to exceed performance goals and KPIs

What we can offer you

  • Free life, salary continuance & trauma insurance cover
  • Discounts on Vero & Southern Cross medical insurance
  • Flexible leave (up to four days per year in addition to annual leave)
  • Positive, inclusive team environment - where individuality is celebrated
  • Flexible work arrangements supporting a healthy work/life balance
  • $250 annually for gym membership or hobbies
  • Ongoing learning & development opportunities
  • Opportunity to join the employee share plan

About Suncorp NZ

We're proud to be part of the Suncorp Group, home to some of Australia and New Zealand's most trusted insurance brands. Together, we deliver faster, simpler, and better outcomes for our customers and partners.

At Suncorp, we believe we are at our best when our workforce reflects the diversity of our communities. We're committed to creating an inclusive culture, offering flexible work, career development, and opportunities for internal mobility.

If you require adjustments to participate equitably in our recruitment process or workplace, contact for a confidential conversation.

Chase the sun with us - Apply online today

Advertised: 27 Nov 2025 New Zealand Daylight Time

Applications close: 07 Dec 2025 New Zealand Daylight Time

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