Experience Lead

4 hours ago

New Zealand kiwibankpeople Full time
  • Flexible work options and wellbeing days for balance
  • Fully subsidised medical insurance and life cover
  • Career growth through transformational projects

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

At Kiwibank, we're on a mission to make Kiwi better off. We have three exciting permanent opportunities for Experience Leads to shape the future of banking experiences that truly put customers at the heart. Each role offers the chance to lead experience design across major transformation programmes to create solutions that make a real difference. Join a team where your ideas matter, your growth is supported, and your impact is felt across Aotearoa.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

We are looking for three Experience Leads - each focused on a unique experience portfolio.

In these roles, you'll lead experience design for transformational change, embed customer-first principles, coach teams, and collaborate with technology and product partners. You'll champion CX and UX practices to deliver seamless experiences across digital and physical channels, ensuring every decision reflects customer needs while balancing delivery priorities.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

For these roles we're looking for strategic design leaders with deep experience in customer-centric design and transformation. We would love to hear from you if you have experience in the following:

  • Proven ability to lead customer experience, service, and proposition design initiatives
  • Experienced in leading digital UX and CX design initiatives incomplex transformational environments
  • Strong knowledge of banking products and lending processes
  • Confident in collaborating with technology and product teams to align experience and delivery
  • Deep practitioner background and skills across the breadth of design activities e.g. research, service blueprints, journey mapping, and experience risk modelling
  • Strong communicator and collaborator with ability to partner with and influence a range of senior stakeholders to drive people centric decision-making

You do not need to tick every box here to be considered Above all we're looking for passionate leaders who put customers at the heart of everything.

Tono mai | Apply Now.

Applications close on  Wednesday 21st January 2026

Please note: This role will be advertised over the Christmas and New Year period. Our team will begin reviewing applications from mid January, so you can expect to hear from us after that time. Thanks for your patience, and we hope you have a happy and safe holiday break.

For more detailed information on the role, please see the attached Position Description: Experience Lead PD

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau | This is us. Where you and your whānau matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi. We are Kiwi making Kiwi better off and that means you too
For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.

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