KiwiSaver Consultant

Are you a friendly, outgoing people-person looking to build a career in financial services?

Do you get excited about helping others achieve their long-term financial goals?

If so, this could be the perfect opportunity to kickstart your journey.

Thanks to strong recent growth, Kōura is looking for a motivated KiwiSaver Consultant to join our team. In this role, you'll work directly with members to help them better understand KiwiSaver, make informed decisions, and take control of their financial futures.

Who We Are

Kōura is on a mission to help Kiwis take control of their financial future.

We're not your typical KiwiSaver provider—we combine personalised digital advice with a human touch, making investing simple, transparent, and empowering.

As a small but ambitious team, we're passionate about delivering top-tier experiences and building solutions that make financial success accessible for everyone.

About the Role

As our KiwiSaver Consultant, you'll be at the very centre of our member experience—supporting customer service, KiwiSaver reviews, and onboarding.

Your day-to-day will include:

• Calling prospective member and making a booking for a KiwiSaver review
• Managing the Kōura email inbox and responding to member queries by phone and email
• Building strong relationships with internal teams and external financial advisers
• Contributing ideas to improve processes and enhance member experience
• Learning to guide members through our personalised Kōura digital advice tools so they can set up the best possible KiwiSaver plan

This is a dynamic, people-focused role where your confidence, empathy, and drive will help Kiwis improve their long-term financial wellbeing.

Who are we looking for

• You are outgoing, energetic, and a self-starter—someone who sees problems and jumps in to solve them.
• You love building relationships and genuinely enjoy helping people.
• Have experience in a customer-facing role.
• Have an interest in personal finance and want to help people achieve their financial goals (you don't need to be an expert—just curious and willing to learn).
• Feel confident with technology and enjoy learning new systems.
• Are a native English speaker.
• Are comfortable working alternative hours when required (some evenings up to 7:30pm).

What We'll Give You

• Career progression: We're a high-growth business with new opportunities emerging all the time—both within Kōura and through our partners.
• Professional development: We'll support you through your Level 5 Financial Advice qualifications.
• A strong team culture: We're a small, friendly, and supportive team—everyone is valued, and we genuinely enjoy working together.
• A commitment to customer excellence: We pride ourselves on delivering market-leading service. You'll play a key role in helping our members feel informed, supported, and confident.

Why Our Team Loves Working at Kōura

• Purpose-driven work: You'll make a meaningful difference in Kiwis' financial futures.
• Collaboration, not politics: We work together, move fast, and celebrate wins as a team.
• Authenticity & innovation: We value fresh thinking and doing things differently.
• Work-life balance: Early-finish Fridays and a vibrant K Road location with plenty of team socials.

Our Office-First Approach

We believe great ideas are sparked through collaboration—whiteboard sessions, quick chats, shared problem-solving, and celebrating wins together.

While we're an office-first team, we're also flexible—life happens, and we trust our people to balance their work in a way that's sustainable and effective.

Ready to Join Us?

If you're excited by a diverse, high-impact role where you'll build relationships, support members, and help shape the future of KiwiSaver, we'd love to hear from you.

Apply now and be part of Kōura's mission to empower Kiwis' financial futures.

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