Senior Fleet Tyre Technicians-Auckland

Senior Fleet Tyre Technicians

Carters Tyre Service Ltd - Auckland

Fulltime-Permanent Role

Minimum of 40 hrs. and Maximum of 55 hrs in a week

Wage $25-$35 an hour

• Great location
• No two days are the same in this hands-on, customer facing position
• More than just a job - you will be joining a great team with real career opportunities

About the job: Carter's Tyre Service Ltd is seeking a Senior Fleet Tyre Technicians to join our Fleet Service team based in Auckland Region.You will be responsible for tyre management on our clients' commercial fleets, including callouts and after-hours support. The work will involve servicing commercial trucks, utility vehicles, heavy construction equipment, and off-road vehicles.

Your hours will be Monday to Friday, between 7:30am – 5:00pm with rostered Saturdays 9:00am – 12:00 noon and rostered call outs.

SPECIFIC DUTIES & RESPONSIBILITIES

Customer Service

§ Delivery of high-quality service and specific products to costumers.

§ Demonstrate product knowledge and show customers how to maximise the benefits.

§ Perform tyre inspections and record through the TMS system (Fleet Service).

§ Identifies abnormal wear and potential hazards for heavy machines and equipment.

§ Strip and fit tyres as required following the standard operating procedure.

§ Repair punctures according to the company guidelines.

§ Repairs and maintains tyres with chemical or vulcanized components.

§ Removes and replaces wheels and rims

§ Refits tyres and perform inspection checks in accordance with service information requirements.

§ Maintain one's own presentation and positive behaviours towards customers, employees and vendors – be the face of Carter's Tyre Service.

Procedures and Process Adherence

§ Compliance to Service Level Agreement process including TMS processes.

§ Ensure full completion of work processes are completed in full, on time and accurately (job sheets, timesheets, TMS, vehicle audits as an example) meeting operational deadlines.

§ Company uniforms must be worn always.

§ Vehicle audits and checks must be completed.

§ Report damage or wear and tear to vehicle and tools when it happens.

§ Adhere to rosters – Saturday and call out rosters.

§ Vehicles must be kept clean – inside and out.

GENERAL DUTIES & RESPONSIBILITIES

§ Be punctual and work the hours and times specified.

§ Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.

§ Support and help develop a positive workplace culture.

§ Demonstrate excellent interpersonal communication skills.

§ Undertake all duties and responsibilities outlined in this Job Description and all other duties as required by the business.

§ Comply with all employment obligations.

§ Promptly undertake to complete all reasonable and lawful instructions and directions given.

§ Serve the business in good faith, promoting and protecting the business' best interests.

§ During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfilment of the duties, responsibilities, obligations and instructions related to employment.

§ Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.

SKILLS, EXPERIENCE & EDUCATION

Essential:

§ Tyre Industry knowledge – tyre fitting, wheel alignment.

§ At least High School/ College Graduate

§ A minimum of a clean full NZ Drivers license

§ Ability to quickly develop effective working relationships with internal and external customers/stakeholders.

§ Quick learner of systems.

§ Accurate with figures and attention to detail.

§ Tyre Industry Experience.

Preferred:

§ NZQCF Level 4/NOL SL. 3 or at least 3 years of relevant Tyre industry experience - especially fleet service experience may substitute for the formal qualification.

§ With class 2 driver's license

§ Qualification in Tyre Fitting.

§ Experience with a team environment.

§ Effective communication skills, both verbal and written

§ A friendly and positive outlook with a customer service focus