Senior DevOps Engineer

Job No: 677974

Auckland

Permanent Full Time

IT

NZ-B5

At Suncorp, we're dedicated to delivering seamless customer experiences by proactively managing and enhancing our Genesys Cloud platform. We're looking for a Senior DevOps Engineer who thrives on improving critical applications, automating processes and supporting the delivery of strategic customer outcomes. In this role, you'll drive Genesys Cloud feature development, automation initiatives and enable teams to deliver high-quality, scalable solutions that make a tangible impact for our clients. If you enjoy solving complex technical challenges and building resilient systems that empower both engineers and customers, this could be your next great opportunity.

Why You'll Love Working at Suncorp

When you join Suncorp, you're not just taking on a job – you're embarking on a career with a company that values your growth, well-being, and success. Here's what we offer:

• Free life, salary continuance & trauma insurance cover
• Discounts on Vero & Southern Cross medical insurance
• Flexible leave (up to four days per year in addition to annual leave)
• Positive, inclusive team environment - where individuality is celebrated
• Flexible work arrangements supporting a healthy work/life balance
• $250 annually for gym membership or hobbies
• Ongoing learning & development opportunities
• Opportunity to join the employee share plan

What You'll Do

• Proactively deliver and refine all Genesys Cloud features, ensuring the platform supports critical customer-facing operations.
• Support and maintain the Genesys Cloud critical application, re-engineering run support functions to reduce technical headwinds.
• Drive strategic delivery of the customer roadmap through automation, operational improvements, and backlog management.
• Lead continuous improvement initiatives within the team, institutionalising knowledge and building a high-performing, self-organising team.
• Conduct root cause analysis and implement solutions to prevent recurring issues and improve system reliability.
• Collaborate with internal and external stakeholders, including AU and NZ platform owners, to support licensing, roadmap engagement, and operational improvements.
• Leverage scaled agile practices and Jira to plan sprints, manage pipelines of work, and maintain auditable product journey maps.

What You'll Bring

• Minimum of 5 years' industry experience in a relevant engineering or DevOps role.
• A background in risk, security and privacy disciplines
• Proven expertise with Genesys Cloud, including certification and deep knowledge of all Cxfeatures.
• Hands-on experience with automation tools, with a strong track record in scripting (PowerShell or Python)
• PowerBi, historical and real time management information
• Strong background in AI configuration and refinement within enterprise environments
• Experience with SOC 2 and AWS overarching controls, cloud engineering, and application security principles.
• API
• Genesys App foundry
• Salesforce integration and development is highly desirable.
• Strong capability in monitoring and reporting tools (Dynatrace, synthetic monitoring, Power BI) Service Now.
• Excellent communication skills, with the ability to collaborate across technical and non-technical teams.
• Strong problem-solving mindset, continuous improvement focus, and passion for building robust, scalable systems.
• Tertiary qualification in IT and/or Business or equivalent industry experience (desirable).

Apply Today

If this sounds like the opportunity you've been looking for, apply today and play a key role in shaping the future of automation and platform engineering at Suncorp

At Suncorp, we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, please contact for a confidential conversation.

Advertised: 08 Dec 2025 New Zealand Daylight Time

Applications close: 19 Dec 2025 New Zealand Daylight Time

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