NZ Training and Knowledge Specialist

3 days ago

Wellington Lambton Quay, New Zealand Rabobank Full time
Job TitleNZ Training and Knowledge SpecialistJob Description

Rabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our kaimahi (employees) who have a deep understanding of agriculture and are committed to adding long-term value for our clients.

Our purpose is clear of growing a better New Zealand together. Our commitment to our employees and customers is at the heart of everything we do.

About the role | Mō te tūranga

Are you passionate about coaching and developing people? Join Rabobank as a Client Services Training and Knowledge Specialist and play a key role in ensuring consistent quality and high performance across our client service operations.

You will design, deliver, and support both initial and ongoing training programs for our team, ensuring they provide exceptional client service aligned with Rabobank's values and behaviours. Additionally, you will create and maintain knowledge articles within the Genesys Knowledge Base and oversee the documentation and regular review of all Client Services procedures.

Reporting to the Client Services Manager, this role works independently and collaboratively with leaders and teams to maintain high standards and contribute to outstanding client satisfaction.

What You'll Do

  • Deliver engaging training for new starters and ongoing development for existing staff.

  • Create and update training materials, quick reference guides, and knowledge articles.

  • Provide coaching and feedback based on quality assurance reviews and client feedback.

  • Identify training gaps and implement performance improvement measures.

  • Support change initiatives, new products, and technology rollouts from a training perspective.

  • Partner with Client Services leaders to address action plans and lessons learned.

About you | Ō pūkenga

To succeed in this role, you'll bring a blend of technical expertise and strong interpersonal skills.

What We're Looking For

  • Experience in training design and facilitation, ideally within a call centre environment.

  • Strong communication and coaching skills.

  • Ability to work independently and collaboratively in a fast-paced setting.

  • A proactive approach to problem-solving and continuous improvement.

The Client Services is part of the COO Domain, which drives the Rabobank Australia & New Zealand Group Strategy. The COO Domain champions leadership, open-mindedness, and flexibility, always looking for better ways of working through strategy, structure, and innovation.

Applications close Friday 28 November 2025

If you are interested in Growing a better New Zealand together (kia ngātahi te tipu o Aotearoa) please follow the link and apply online or visit

Our Values | ō mātou uara

Rabobank believe embracing inclusion, equity and belonging delivers positive experiences for our people and clients.  Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here.

At Rabobank New Zealand, we are committed to our values; we are client-driven, we take responsibility, we are professional and cooperative.   We have an open culture, where you can be yourself and be valued for who you are.  All qualified applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (Inclusive of all genders), gender expression, sexual orientation, religion, disability, age, or other diversity characteristics not mentioned.  We are proud to be an equal opportunity employer. Together, we can grow a better world.

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