Team Lead

2 days ago

Dunedin Central, New Zealand Inland Revenue Full time

We have opportunities in Customer Compliance Services for a fixed-term Team Leader in our Individuals segment.

Location: Dunedin

  • Seeking an opportunity to lead, coach, and develop a team?
  • Interested in encouraging a team to improve outcomes for customers?

The Opportunity - Ara Whiwhi Mahi

The Team Lead Level 1 role is instrumental in leading and managing a team who are passionate about the work they do. You will work closely with your team and other leaders to manage, coach, and develop people to provide quality services and better customer outcomes.

In this varied role you will:

  • Support your team to develop and build their capabilities to improve business outcomes and ensure a positive employee experience, including managing on-site and remote team members
  • Encourage your team to continually look for opportunities to improve services for customers across all channels and products
  • Actively manage and coach people to provide end-to-end customer service, enabling a "right from the start" approach
  • Role model leadership behaviours and deliver on customer and performance outcomes
  • Act as a point of escalation to support resolution of complex issues and achieve better outcomes for Inland Revenue and customers
  • Support the health, safety, and wellbeing of your people

About you - Mōu

To be successful in this role, you will be motivated to be part of a fast-paced, people-focused environment.

You will also have:

  • Strong leadership skills, including the ability to develop and motivate people
  • The ability to plan and manage your team's work programme effectively
  • The capability to make effective decisions that consider impacts and interdependencies
  • A strong desire to learn and grow as a people leader
  • The ability to explain the 'why' behind direction and decisions so people feel connected and understand how their work contributes to organisational outcomes

Put your capability, experience, learning, and passion into play to take your team further.

Previous Team Lead Level 1 experience or equivalent is highly regarded.

About us - Mō mātou

Customer and Compliance Services is made up of two groups: Individuals and Business. Together, we are a team of approximately 3,800 people across sites nationwide.

Our people make tax compliance simpler by providing confident, accurate advice on complex and global tax issues. We demonstrate Whanaungatanga, Manaakitanga, and Mahi Tika in everything we do to help make Aotearoa New Zealand an even better place to live and work.

We are the first point of contact for customers, from individuals and families to local and international businesses. We also provide tax technical and legal support across Inland Revenue and work closely with other agencies.

Apply here - Tono mai

If this sounds like an opportunity you would like to pursue, please apply online with your CV and a cover letter outlining how you meet the role requirements.

If you have any questions, please email and a member of the team will be in touch.

Applications close at 9am on Tuesday, 23 December.

Click here to view the role description

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