Cluster Revenue Manager

Company Description

Sofitel & SO/ Auckland – Modern Luxury Meets Avant-Garde Style

At Sofitel Auckland Viaduct Harbour, guests indulge in a decidedly chic encounter that blends the spirit of Aotearoa with the French Art de Vivre. Here, luxury is more than comfort—it's a couture experience. From the finest details to the most elaborate flourishes, every touch is designed to enchant. As proud "Ambassadors" of l'Art de Vivre around the world, our team delivers hospitality excellence and heartfelt service, tailor-made for every guest.

Just a short stroll away in the heart of Auckland's CBD, Auckland commands attention with its avant-garde design and fashion-forward spirit. Across 16 floors and 130 design-led rooms, SO/ offers striking views of the Waitematā Harbour and city skyline. With bold creativity and a playful energy, we bring a modern, stylish edge to the luxury hotel experience.

YOUR PURPOSE: You are Captain of calm seas, steering the team with grace and precision to ensure every guest drifts into a world of pure relaxation and rejuvenation

Location of work: Sofitel Auckland Viaduct Harbour and Sofitel Wellington

Must have current working authorisations in New Zealand. Applications close 17th November 2025.

Job Description

• Responsible for maximising total revenue and profitability across a portfolio of hotels within both Sofitel Auckland Viaduct Harbour and Sofitel Wellington. This role plays a key part in developing and executing revenue management strategies that align with each property's positioning, the brand's marketing direction, and regional business objectives — all while meeting customer needs and market demand.
• Working closely with General Managers, Sales, Marketing, and Departmental Managers, the Cluster Revenue Manager ensures all revenue management processes are effectively implemented across the cluster. They translate the GM's strategy into daily actions, monitor performance, update forecasts and pricing, and proactively alert hotel management when market conditions deviate from strategic plans.
• This role is both analytical and strategic — combining data-driven decision-making with commercial acumen to optimise pricing, distribution, and inventory across multiple hotels. By implementing best practices in revenue management and maintaining strong collaboration with operational leaders, the Cluster Revenue Manager helps each hotel achieve and exceed its turnover and profitability targets.
• Implement multi-brand revenue management methods within the cluster to maximise turnover in line with brand, regional, and market strategies.
• Ensure all revenue management processes and systems are in place and consistently applied across the portfolio.
• Execute the General Manager's strategy daily — including pricing, forecasting, and group quotations — and communicate market deviations promptly.
• Drive performance to achieve and surpass each property's operational turnover budget.
• Analyse market trends, competitor performance, and distribution channel effectiveness to identify opportunities for revenue growth.
• Collaborate with Sales, Marketing, and Operations to ensure alignment of commercial objectives and strategic priorities.

Qualifications

• Bachelor's degree in Hospitality, Business, or a related field (or equivalent experience).
• 3+ years' experience in Revenue Management, ideally across multiple properties or brands.
• Strong understanding of hotel distribution, pricing strategy, and forecasting.
• Confident using Revenue Management Systems (e.g. IDeaS, Duetto, EzRMS) and PMS platforms.
• Excellent analytical, communication, and stakeholder management skills.
• Proactive, detail-focused, and commercially minded with a passion for driving results.

Additional Information

• Learn your Way- Access to our Docebo so you can Earn while you Learn
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• Complimentary meals on shift
• Accor's Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer
• Access to our Employee Assistance Program