Head of Digital, Design and Delivery

Job Description
About the role
This is a newly created leadership role and a rare opportunity to shape the future of digital at Chubb Life New Zealand. As Head of Digital, Design and Delivery, you'll sit at the centre of our transformation agenda, bringing together strategy, design thinking, and delivery excellence to lift our digital maturity and customer experience.

Reporting to the Chief Innovation Officer, you'll lead a multidisciplinary team across digital, design, architecture, change and delivery. You'll set the direction, prioritise what matters most, and turn ambition into action, ensuring initiatives are delivered at pace, with quality, and with customers firmly at the centre.

This role exists because we're investing, evolving, and doing things differently. You'll play a critical role in designing and executing enterprise-wide transformation initiatives, modernising processes, embedding new ways of working, and enabling the business to grow through strong digital capability.

In this key role you'll

• Set and lead Chubb Life NZ's digital transformation strategy, lifting digital maturity and customer outcomes
• Lead the design, planning and delivery of enterprise-wide transformation programmes and concurrent digital initiatives
• Build, coach and lead a high-performing multidisciplinary team across digital, design, change and delivery
• Partner closely with senior leaders and stakeholders to prioritise initiatives, align outcomes and drive adoption
• Establish strong governance, performance measures and risk management to ensure sustainable, high-quality delivery

To be successful and grow in this role, you will ideally bring the following

• Proven experience leading large-scale digital or enterprise transformation in complex organisations
• Strong people leadership capability with experience managing multidisciplinary teams
• Demonstrated success delivering multiple programmes or projects on time, on budget and with impact
• Deep understanding of change management, customer-centric design and modern delivery approaches
• Strong stakeholder engagement skills, with the confidence to influence at executive level

Location:

• Wellington or Auckland

Role Type

• Full Time, Permanent

Qualifications
Benefits on offer when you join Chubb Life NZ

• Flexible working
• Group Life, Trauma, Income, Healthcare and Travel Insurance
• Additional annual leave
• Bonus + Stock Purchase options
• Wellbeing subsidy and partner discounts
• Endorse my cause & payroll giving

Chubb Life NZ's commitment to you

• We will demonstrate care for our people and selflessly support your growth and development.
• We will foster an inclusive environment that embraces diversity and ensures psychological safety and well-being for everyone, regardless of location.
• We invest in our people through great work experiences, opportunities for projects and assignments, and a commitment to formal development.

Why you'll love working for Chubb Life
Chubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East.

At Chubb Life Insurance New Zealand, we're committed to providing high-quality insurance products and services that help protect New Zealanders.

We aspire to being a people-centred culture. Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment where everyone feels welcomed, respected, and valued, where we wear our Rainbow Tick with pride.

We place customers at the heart of what we do. We support our customers by listening and understanding their needs, communicating honestly and clearly, and striving to make decisions free of personal bias. We take feedback seriously and commit to promptly put things right if we get them wrong.

Learn more about
Life at Chubb
Our Values
Across the world, Chubb is guided by our five key values

• Integrity, Customer focus, Respect, Excellence, Teamwork

If you thrive in complex environments, enjoy building high-performing teams, and want the chance to genuinely shape how an organisation delivers digital change, this is an opportunity to make a lasting impact.