Operations Controller

1 day ago

Auckland, Auckland, New Zealand E3 Recruit Limited Full time

Operations Controller - Canterbury

Full-Time | Leadership Opportunity | Career Progression | $80 - $90K + vehicle etc.

Are you ready to lead from the front, make impactful decisions daily, and shape the future of security operations in Christchurch? Our Client – a trusted leader in protective services – is looking for a driven Operations Controller who's got what it takes to step up and grow into an Operations Manager role.

If you're someone who thrives in fast-paced environments, enjoys leading teams, solving operational puzzles, and knows how to get the job done — read on.

About the Role:

As the Operations Controller, you'll be the central force behind the coordination, delivery, and performance of our security operations across Christchurch. From leading a team of dedicated Supervisors and Officers to streamlining operations and ensuring service excellence, you'll be hands-on, in control, and constantly evolving.

And the best part? For the right person, this role is a stepping stone to Operations Manager. We're looking for a future leader for our Client— someone hungry to take ownership, build something great, and take their career to the next level.

What You'll Be Doing:

  • Drive daily operations across the branch with a sharp focus on efficiency, service delivery, and quality.
  • Lead, motivate, and develop our on-the-ground security team.
  • Own rostering, problem solving, and scheduling like a pro.
  • Be the go-to problem solver for client requests and challenges.
  • Champion Health & Safety compliance and reporting.
  • Analyse, develop, and implement systems and processes to streamline our service.
  • Take charge of budgets, labour costs, and resource allocation.
  • Liaise with stakeholders across multiple departments.
  • Ensure every customer interaction reflects the highest professional standards.
  • Respond to critical incidents and emergencies with calm leadership.

This Role Is Perfect For Someone Who:

  • Has strong leadership experience and thrives in an operational or service-based environment.
  • Wants to progress into an Operations Manager role and is ready to prove themselves.
  • Can manage people, problems, and priorities without breaking a sweat.
  • Brings experience in rostering, staff management, client service, and operational planning.
  • Has great communication skills and is confident working with both frontline staff and senior leaders.
  • Knows how to deliver results, meet KPIs, and work within a budget.
  • Has a full NZ driver's license and the ability to obtain a Security COA.

You'll Stand Out If You Have

  • NZQA Security qualifications (Level 3 & 4),
  • A background in the security industry (not essential, but ideal),
  • First Aid Certificate,
  • Tech-savviness – Microsoft Office is your playground

What's In It For You?

  • A pivotal leadership role with real influence over operations.
  • A clear development pathway into Operations Management.
  • A respected, established brand with national presence.
  • Autonomy to bring your ideas and leadership style to the table.
  • A team-first, solutions-focused culture where your voice matters.

Join our Client and help shape the future of security. They're not just offering a job — they're offering a career.

Apply now and let's talk about where you want your career to go.

WE GET PEOPLE

According to E3 Recruit Limited recruitment procedures, successful applicants will be required to undergo a variety of screening processes including drug screening and criminal conviction checks.

Only applicants who are legally able to work in the country in which this role is based will be considered.

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