Guest Service Agent

5 days ago

Auckland Airport, New Zealand Te Arikinui Pullman Auckland Airport Full time

Company Description

Te Arikinui Pullman Auckland Airport,located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.

From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.

Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Māori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa's unique culture and breathtaking landscapes.

Job Description

  • Create unforgettable first impressions with your natural charisma and love for Aotearoa, making every guest feel genuinely welcomed and valued
  • Deliver warm, professional service to all guests and colleagues, ensuring every interaction leaves a lasting positive impression
  • Manage smooth and efficient check-ins and check-outs, showcasing seamless service from arrival to departure
  • Be a proud ambassador of the Accor ALL loyalty program - clearly explain and promote its benefits to enhance guest stays
  • Uphold and embody the Heartist values in every moment, bringing authenticity and care to every guest experience
  • Contribute your energy and passion to a vibrant Front Office team, helping to create a premium and memorable hotel experience every day

Qualifications

You will be:

  • Experienced in Front Office, Concierge, or Reception (Hotel experience preferred but not essential)
  • A natural people person who makes guests feel at home with ease and warmth
  • Organised and efficient, with strong communication skills in both writing and speaking
  • A supportive team player who thrives under pressure and can confidently work independently
  • Energetic and proactive, always aiming to deliver exceptional guest experiences
  • Familiar with OPERA or similar systems (experience with OPERA is a plus)

Additional Information

Why Join Us?

  • Access to Accor Academy and earn while you learn
  • Flexible work arrangements to suit your lifestyle
  • Enjoy exclusive discounts on dining and accommodation worldwide
  • Complimentary meals during shifts
  • Paid parking at Park & Ride Auckland Airport
  • Paid Birthday Leave & Paid Wellness Leave
  • Earn bonuses through our Refer a Friend incentive
  • Access Accor's industry-leading Parental Leave Scheme
  • Free and confidential access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

  • Reservations Guest Service Agent

    5 days ago

    Auckland Airport, New Zealand Naumi Hotels Full time NZ$45,000 - NZ$65,000 per year

    Location: AucklandEmployment Type: Full-Time, Fixed-Term (6 months)Naumi Hotels is a boutique hospitality group known for our unique design-led hotels, exceptional guest experiences, and a culture that embraces creativity and innovation.To strengthen our Front Office team, we are introducing a dedicated Reservations Guest Service Agent role to manage guest...

  • Guest Services Agent

    5 days ago

    Auckland Airport, New Zealand HIND management Full time NZ$53,000 - NZ$71,800 per year

    About The RoleIf you are passionate about service and have a smile to match, we are seeking Guest Services Agents. The shifts are 7:00 AM to 3:30 PM, 3:00 PM to 11:30 PM, and 11:00 PM to 7:30AM for our 153 room hotel.We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team...

  • Guest Services Agent

    2 weeks ago

    Auckland City, New Zealand PULLMAN Full time

    **Company Description** Join us at Accor & Pullman Auckland, where life pulses with passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself,...

  • Guest Services Agent

    5 days ago

    Auckland Airport, New Zealand Hind Management Full time NZ$26,000 - NZ$52,000 per year

    About The RoleIf you are passionate about service and have a smile to match, we are seeking Guest Services Agents. The shifts are 7:00 AM to 3:30 PM, 3:00 PM to 11:30 PM, and 11:00 PM to 7:30AM for our 153 room hotel.We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team...

  • Guest Services Agent

    5 days ago

    Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full time NZ$45,000 - NZ$55,000 per year

    Company DescriptionJoin us at Accor & Pullman Auckland, where life pulses with passionAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...

  • Guest Services Agent

    3 days ago

    Auckland CBD, New Zealand Crowne Plaza Auckland Full time

    At Crowne Plaza Hotels & Resorts, we blend business and leisure for a meaningful stay for travelers.You could be joining a global company and just one day be working at one of our 6,000 hotels in nearly 100 countries around the worldOur Front Office department is the heart and centre of the hotel and you could be joining this great team as a Guest Services...

  • Guest Service Agent

    1 week ago

    Auckland City, New Zealand SO Full time

    **Company Description** SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms. We invite you to the...

  • Guest Service Agent

    5 days ago

    Auckland CBD, New Zealand Edit Hotels and Resorts Full time NZ$45,000 - NZ$55,000 per year

    About the roleOur newly refurbished Edit Auckland Central, ideally locate just walking distance from Sky Tower, is currently having a great opportunity for a Guest Service Agent who has a genuine passion for delivering superior guest service at all times in a warm, friendly manner.You will be responsible for greeting, registering and checking in/out guests...

  • Guest Service Agent

    6 days ago

    Auckland City, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agents

    6 days ago

    Auckland City, New Zealand Holiday Inn Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for Guest Service Agents (2) who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll...