Sales & Support Analyst – Production Print

1 week ago

Auckland CBD, New Zealand Ricoh New Zealand Ltd Full time

About the Role 

Ricoh New Zealand is looking for an experienced, technically skilled and customer-focused Sales & Support Analyst extraordinaire to support our Production Print operations. This role plays a key part in delivering both pre-sales and post-sales support for hardware and software solutions, with a strong emphasis on colour management, graphic software, and customer training. You'll also maintain our Production Print showroom and support the creation of sales tools and marketing collateral. If you're passionate about print technology and enjoy working across teams to deliver outstanding customer experiences, we'd love to hear from you.

Key Responsibilities

  • Provide technical expertise in colour management and commercial print workflows.

  • Support pre-sales activities including workflow analysis and solution recommendations.

  • Deliver customer demonstrations and onsite training and manage follow-up requests.

  • Maintain Ricoh's Production Print showroom and ensure equipment is customer ready.

  • Develop training materials and sales collateral including datasheets, presentations, and videos.

  • Assist with customer sample requests and coordinate training bookings.

  • Support service escalations and installations across Ricoh's dealer network.

  • Collaborate with internal teams to manage stock and product information.

Skills, Attributes and Experience

To thrive in this role, you'll bring:

  • Proven experience in colour management and commercial print workflows.

  • Proficiency in Adobe Creative Suite (InDesign, Photoshop, Illustrator).

  • Experience with variable data and web-to-print solutions (e.g. FusionPro, XMPie).

  • Strong understanding of Mac/PC environments and Windows Server.

  • Excellent communication and stakeholder management skills.

  • Ability to analyse customer needs and deliver tailored solutions.

  • Strong organisational and scheduling abilities.

  • A strong sense of ownership and accountability, with the ability to manage demanding workloads.

  • Advanced skills in Microsoft Word, Excel, and PowerPoint.

  • Experience in technical documentation and training delivery.

  • A proactive, adaptable, and customer-focused mindset.

Why Ricoh?

At Ricoh, we empower people to work smarter. We're a global printing and technology company that's passionate about innovation, sustainability, and creating meaningful change. When you join Ricoh New Zealand, you become part of a supportive team culture that values growth, diversity, and excellence. We offer:

  • Competitive remuneration.

  • A safe and inclusive workplace.

  • The chance to be part of a company that's shaping the future of work.

A bit about Ricoh…

Ricoh is the leading Global Printing and Technology company with over 100,000 employees in 200 locations. We empower digital workplaces by utilising innovative technologies and solutions to make our customers' businesses to work faster, smarter and leaner, as well as providing service and support that match the products we deliver.

We invest in our employees and encourage a learning environment where you really can make your career what you want it to be. We provide access to learning tools and on the job training to support you, to grow and develop your career

Ready to bring your expertise to Ricoh? 

Apply now and help us deliver exceptional print solutions to customers across New Zealand.

We will be reviewing applications as they come in, so if this sounds like a role that fits your experience and passions, please don't hesitate and apply now

Imagine. Change. Join the Ricoh Team

No recruitment agencies please

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