Clinical Quality Coordinator

Ryman Healthcare

At Ryman, we believe the measure of a full life is one that gets richer with age.

Ryman Healthcare is a leader in retirement living and aged care. Our driving purpose is to enhance freedom, connection and well-being for people as we grow older. We own and operate 49 villages in New Zealand and Australia and we employ approximately 7,700 team members across a range of different sectors. Additionally, we are proud to be the first healthcare company to receive the Wellbeing Tick.

At the heart of our business, everything we do must be 'Good enough for mum and dad.'

What will you do?

At Ryman, we pride ourselves on delivering exceptional, resident-centered care. We are seeking a Clinical Quality Coordinator to join our Clinical and Resident Services team on a 12 month, fixed term basis. This role will provide essential support in ensuring high standards of care and regulatory compliance across our villages by streamlining workflows, maintaining accurate documentation, and contributing to key clinical initiatives.

Other key responsibilities include:

• Handling confidential correspondence and documentation
• Coordinating the day-to-day operations of the Clinical and Resident Services team, including diary and meeting management
• Develop and maintain dashboards and reports using tools like Power BI to monitor clinical and operational performance.
• Leverage AI technologies to streamline workflows and ensure documentation accuracy for regulatory compliance and accreditation
• Coordinating internal communication to our villages
• Manage travel arrangements and associated logistics for operations as required
• Working collaboratively with the wider team on a range of improvement projects; continuously looking for ways to improve our processes and systems

What's in it for you?** **

If you are the sort of person who loves working with a team of people who work to a clear purpose, you'll love this role

In addition, a career at Ryman offers:

• Ongoing support for professional development
• Additional wellbeing leave and flexible working arrangements
• Access to over 60 discounts with well-known brands across a variety of sectors including health and wellbeing, banking, insurance, and retail
• Social club events, furry Friday's (bring your dog to work), free yoga classes and a free onsite gym membership

Who are you?

• You have proven coordination experience, with an exceptional eye for detail
• Ideally you have experience in the health or related sector and/or an understanding of quality standards with experience analysing clinical documentation.
• A proactive approach to staying current with emerging digital and AI tools in aged care, and a willingness to support their integration into team processes.
• You value people and kindness, and are passionate about learning and delivering excellent results
• You strive for excellence and constantly look for ways to exceed expectations; delivering a high-quality service at speed will be second nature
• You believe in the value of strong, positive, trusting teams who work together as one
• As a resilient person you keep going, even when there are bumps in the road and you show composure under pressure
• You value communication that is clear, effective, and lacks ambiguity

At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.

If you are interested in joining an organisation with a clear purpose and a commitment to innovation, kindness and excellence, we would love to hear from you

Applications will be reviewed as they are received and interviews may take place prior to the close date. This means a job ad may close before the advertised close date.