Business Process Analyst

7 days ago

Hastings, Iowa, New Zealand Kiwibank Full time
  • Grow your transformation career at Kiwibank
  • Excellent benefits including wellbeing days, subsidized insurance and more
  • Based in Lower Hutt or Hastings with hybrid work arrangements

"We're a passionate group of people transforming the way we do things and now looking for someone to join us on our mission to improve efficiency across the bank," Nick - Head of Operational Optimisation.

​Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us.  Where making an impact matters.

Join our Operational Optimisation team as a Business Process Analyst, working within the Digital Operations squad. We drive the transformation and optimisation of people, process and technology, through the delivery and support of process improvement. The Digital Operations squad enables improvements by enhancing the use of digital products and workflow across Enterprise Operations and wider Kiwibank.

Using structured problem-solving techniques, you will identify root cause issues, design, and deliver solutions through process and technology that give improved customer, people and business outcomes.  This role will also see you facilitate training and education to grow enterprise capability and collaborate with stakeholders to drive continuous improvements.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us.  Where your expertise matters.

At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following skills and experience:

  • Proven experience in leading end to end process improvement initiatives.
  • A good understanding of core business process and the key principles and techniques of quality improvement using business improvement methodologies, e.g. Lean Six Sigma, Vanguard.
  • The ability to use data to quantify problems or opportunities and apply analytical thinking to identify root causes and feed into solution design.
  • Proven ability to build strong working relationships with key stakeholders at all levels and lead enterprise operational or project work groups and/or facilitate training and education.
  • Knowledge or experience in ServiceNow would be beneficial.

Above all we are looking for someone who embodies Kiwibank's purpose and values, (Ngā Kauwaka), and someone who thrives in a vibrant and inclusive work environment. 

Tono mai | Apply Now – Join our Kiwibank team and grow your career in an environment where you can belong. Please take a few moments to complete our application form by clicking on the APPLY NOW button below. We look forward to hearing more about you. 

Applications close on Wednesday 5 November. We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time. 

Ko tātou tēnei - Hei hāpai ake i a koe | This is us.  Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.

For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.

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