Operations Risk Associate

5 days ago

Auckland CBD, New Zealand Milford Asset Management Full time NZ$80,000 - NZ$120,000 per year

About Milford

Milford is a high-quality specialist investment management organisation that is a majority owned by past and present directors and employees. Milford has offices in Auckland (Head Office), Cambridge, Tauranga, Wellington, Whangārei, Christchurch, Wānaka, Hawkes Bay, and Australia. It has the aim of becoming an iconic New Zealand brand that is regarded as the clear leader in the wealth management and KiwiSaver markets by its clients, staff and shareholders.

The Opportunity

Milford has an opportunity for an Operations Risk Associate to join our collaborative, high- performing Line 1 Risk team and provide risk and compliance support to business units and other specialist advice.

In this fast-paced and varied role, you will be responsible for supporting key assurance activities such as Financial Adviser file sampling, call sampling, and providing support with maintaining Milford's discretionary investment management services (DIMS) and financial advice provider (FAP) licences.

Reporting to the Manager, Quality of Advice, you will operationalise and embed best practice and regulatory changes, supporting a strong compliance culture and Milford's compliance framework.  

You will also be accountable for:

  • Facilitating risk register reviews.
  • Supporting the Manager, Quality of Advice with companywide training activities.
  • Conducting quality assurance activities, including file and call sampling.
  • Collating and analysing incident and complaints data.
  • Controlling testing and assurance activities.
  • Working closely with business unit leaders to ensure control issues are understood and remediation plans are implemented effectively.
  • Preparing regular updates and detailed reports on control assurance activities, outcomes, and remediation progress to senior leadership.

About You

To be successful in this role, you should demonstrate the following skills and competencies:

  • Experience in controls assurance, risk management, audit, or a related role within a financial services or regulated environment.
  • Experience in designing and testing controls, as well as remediating identified gaps.
  • Understanding of risk and control frameworks and regulatory requirements.
  • Proficiency risk and control management tools, reporting dashboards, and MS Office Suite.
  • Effective communication skills and the ability to engage with a wide range of stakeholders to build positive working relationships.
  • Prior experience in a financial advice provider would be advantageous.

How to Apply

If you are passionate about advocating for a strong risk and compliance culture through positive engagement with the business, please apply via the link provided with your resume and cover letter.

Applications will close on Sunday, 30 November 2025.

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