Service Centre Manager-Milwaukee

5 days ago

Christchurch, Canterbury, New Zealand Techtronic Industries Australia & New Zealand Full time NZ$90,000 - NZ$120,000 per year

Who are we?

Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories and hand tools and are part of the global organisation Techtronic Industries (TTi) who are renowned for their manufacture of quality brands such as Ryobi, AEG, Vax and many more. We as a group pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people. Our culture is centred around improving the lives of our users, something that not only drives our product development but underpins everything we do.

We are committed to ensuring our people have a great experience at Milwaukee, so in addition to an exciting and challenging role we also provide a range of great employee benefits including

Discounts & Perks
: Generous discounts on company products.

Personal Development
: Access to professional development programs.

Health & Wellbeing
: Paid Parental Leave and Employee Assistance Program.

Social
: Recognition programs and social events to celebrate our team's achievements.

About the Opportunity

We are currently looking for a Service Centre Manager to join our friendly, close-knit team. This exciting role will be responsible for managing the daily operations and performance of the Milwaukee Service Centre in Christchurch ensuring a customer centric approach is adopted that meets agreed quality, cost, and performance metrics.

Reporting directly to the Aftersales Manager Milwaukee NZ you will be leading a high performing team of Service Technicians and Service Centre Administrators.

Key responsibilities:

  • Leading, managing and developing the Christchurch Service Centre team to provide an industry best practice repair and after sales services, delivering quality, efficiency and value in line with agreed SLAs.
  • Providing high level technical support to technicians in the assessment of root cause failure analysis.
  • Ensuring appropriate performance standards are maintained, to meet the service standards promised to end users.
  • Analysis and reporting of performance against SLAs, KPIs and other metrics, using the data to make meaningful decisions about resources and capacity.
  • Manage, review and update of repair centre spare parts stock in line with repaired models and products. Resource workshop with required equipment.
  • Continually review the service centre and identify opportunities for continuous improvement to keep pace with changing end user requirements and expectations.

Skills and Experience required for this role:

  • 2-5 years people management experience is required.
  • Experience within a service and repair environment in an industrial or similar industry and previous management of warranty and service operations/systems would be advantageous.
  • Process driven with strong analytical skills, with the drive to strive for greater levels of effectiveness and efficiency "continuous improvement".
  • The ability to drive / influence positive change across internal and external stakeholders.
  • Strong communication and exceptional interpersonal skills with the capacity to manage relationships.
  • Passion, dedication, and commitment with a great attitude that embraces a positive work culture, healthy work ethic and safe work environment.
  • Experience working within a CRM (C4C or similar) & ERP system environment (SAP or similar). Proficiency in PowerPoint, Word and Excel

If this role sounds like you and you are excited at the prospect of joining a successful and dynamic organisation APPLY NOW

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