Managed Services Operations Manager

4 days ago

Auckland, Auckland, New Zealand Potentia Full time

IT Operations Manager – Managed Services (Cloud & Security)

Why you'll want this role

  • Lead operational delivery across multi-cloud and enterprise application environments
  • Shape the future of 24/7 managed services, automation, uptime, resilience
  • Direct NOC operations and major incident response with clear client visibility
  • Be part of a business where service quality is engineered, not improvised

The opportunity

This is a hands-on leadership role that sits at the centre of service delivery. You'll own the daily rhythm of operations across Azure, AWS, and application stacks, running a 24/7 model supported by a mature ITSM framework.

Your focus: reliability, security, and continual improvement. You'll drive incident and problem management discipline, strengthen automation, and ensure every client engagement reflects operational excellence.

It's the ideal challenge for someone who's built credibility in large managed-service environments and now wants to shape, simplify, and lead within a more agile setting, where your decisions have direct impact and visibility.

What you'll do

  • Lead the NOC and service operations teams across cloud and application environments
  • Maintain ITIL/ITSM standards for incident, problem, and change management
  • Act as the escalation point for critical client issues and SLA performance
  • Advance automation, monitoring, and operational reporting
  • Strengthen security posture, compliance, and risk management
  • Foster collaboration across infrastructure and application support streams

What you bring

  • Proven experience in Managed Services or MSP leadership (external or enterprise scale)
  • Strong exposure to Azure and/or AWS in operational contexts
  • Track record running NOC and 24/7 support functions
  • Deep knowledge of ITIL/ITSM frameworks and service delivery excellence
  • Collaborative communicator who brings clarity and confidence to technical teams
  • Bonus: exposure to ArcGIS or other enterprise application platforms

What's in it for you

The scope to define what "good operations" looks like. The chance to lead a capable, committed team and build something sustainable which is a managed-services engine known for reliability, resilience, and continuous improvement.

If that sounds like your kind of challenge, we'd love to talk.

  • Deskside Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand Tech Source Managed Services Full time NZ$60,000 - NZ$80,000 per year

    Job Summary:We are looking for a skilledDeskside Engineerto provide onsite IT support services in Auckland. The ideal candidate will handle hardware and software troubleshooting, system installations, and user support to ensure smooth day-to-day IT operations.Key Responsibilities:Provide hands-on deskside and desktop support for end users.Diagnose and...

  • Operations Manager

    2 weeks ago

    Auckland, Auckland, New Zealand Keller Executive Search Full time NZ$170,000 - NZ$215,000 per year

    This is a position within Keller Executive Search and not with one of its clients. This senior position will lead Operations for Keller Executive Search in Auckland, New Zealand, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: - Define the Operations vision, roadmap, and...

  • Operations Manager

    2 weeks ago

    Auckland, Auckland, New Zealand Keller Executive Search Full time NZ$170,000 - NZ$215,000 per year

    This is a position within Keller Executive Search and not with one of its clients. This senior position will lead Operations for Keller Executive Search in Auckland, New Zealand, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: - Define the Operations vision, roadmap, and...

  • Operations Manager

    1 week ago

    Auckland, Auckland, New Zealand Green Full time NZ$80,000 - NZ$120,000 per year

    Green by Nature is proud to be one of the Auckland Council's chosen service providers, responsible for maintaining the region's many parks, playgrounds, facilities and public spaces. We're excitedly seeking a Operations Manager to lead our Tūpuna Maunga Authority Team. This role is an opportunity to bring strong leadership, operational excellence, and a...

  • Manager - Facilities

    2 weeks ago

    Auckland, Auckland, New Zealand Watercare Services Limited Full time NZ$104,000 - NZ$170,000 per year

    He kōrero mō mātou | About WatercareKi te ora te wai, ka ora te whenua, ka ora te tangataWhen the water is healthy, the land and the people are healthyNow is an exciting time to join Watercare, we're planning to spend $14 billion over the next 10 years to ensure we can continue to support our growing city in a climate-resilient way. When you average that...

  • Operations Manager

    6 days ago

    Auckland, Auckland, New Zealand Sport Canterbury Full time

    Are you passionate about sport and our community? We are looking for a motivated, focused and proactive Operations Manager. This role will be the operational leader of the club, responsible for day-to-day operations and management of the Club's finances, administration and facilities. The role reports to the Board and will work closely with the Director of...

  • Service Delivery Manager

    6 days ago

    Auckland, Auckland, New Zealand Talent Army - Winners of Innovation in Recruitment & Recruiter of the year 2023 Full time

    We're working with a fast-evolving organisation that's modernising its digital and IT operations. They're looking for a Service Delivery Lead to take ownership of service management across IT operations, cloud support, and ERP/business applications. This is a pivotal role where you'll bring structure, calm, and consistency to a busy environment. You'll...

  • Operations Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand Waterform Services Ltd Full time NZ$80,000 - NZ$120,000 per year

    Operations & Projects Engineer – Full Time (Auckland, NZ)About the RoleWe are seeking a highly capable and motivatedOperations & Projects Engineerto join our Auckland-based team. This is amultifunctional rolethat combines hands-on operational responsibilities with project coordination, technical delivery, and client management. The successful candidate...

  • Operations Manager

    6 days ago

    Auckland, Auckland, New Zealand Xero Full time

    How you'll make an impactThis role is the key driver for operational excellence for the Customer Success (CS) function. As a key member of the CX Project & Readiness team, you will report to the Director of Global CX Projects & Readiness as part of the Customer Growth & Experience Team.You will be responsible for driving the strategic operations of the CS...

  • Merchant Operations Manager

    1 week ago

    Auckland, Auckland, New Zealand Corpay Full time

    Your roleWhat You'll Be DoingCorpay powers two of Australasia's most trusted fuel card brands: FleetCard (Australia) and CardSmart (New Zealand). Our products are used by thousands of businesses every day to fuel their fleets and access services across a wide network of merchants.As our new Merchant Operations Manager, you and your team will be at the heart...