Electronics/Pre-commissioning Technician

Job Description

Job Description

Pre-Commissioning Activities:

• Conduct detailed pre-commissioning checks of ticketing equipment to ensure functionality and compliance with specifications.
• Perform system diagnostics, firmware updates, and initial testing to identify potential faults before installation.
• Document test results and prepare detailed reports for project managers and stakeholders.

Equipment Packing and Handling:

• Safely pack ticketing equipment into designated boxes with appropriate protective materials to prevent damage during transportation.
• Label and categorize equipment accurately to align with project requirements and inventory systems.

Stock Picking and Kit Assembly:

• Identify and pick stock required for kit preparation based on project-specific bills of materials (BOM).
• Assemble kits with the necessary components, tools to support on-site installation teams.
• Cross-check kit contents against inventory lists to ensure completeness and accuracy.

Quality Assurance:

• Verify the quality and condition of all components prior to packing and dispatch.
• Conduct final inspections to ensure all equipment meets project standards and customer expectations.

Inventory Management:

• Monitor progress of requests to ensure they are escalated in a timely manner to support Cubic's contractual service level targets.
• Maintain accurate records of inventory levels and report shortages or discrepancies.
• Coordinate with procurement and warehouse teams to ensure timely restocking of required items.

Coordination and Communication:

• Effectively liaise and engage in productive work relationships with other team members, supervisor, internal and external stakeholders
• Receive and respond to incoming calls, emails and received from internal and external stakeholders in a prompt, professional and courteous manner.
• Collaborate with project managers, installation teams, and logistics staff to align pre-commissioning and packing activities with project timelines.
• Provide updates on progress and address any issues related to equipment preparation or stock availability.

Health, Safety, and Compliance:

• Follow established workplace health and safety procedures during all activities, including handling heavy or sensitive equipment.
• Ensure compliance with relevant standards and regulations in the packing and pre-commissioning processes.
• Ensure accuracy of data captured for fault management, preventative maintenance and reporting in the Service Management Tool
• Exchange and share knowledge across all products.
• Work as a team member supporting the Operations team to ensure customer satisfaction.
• General Duties and Responsibilities:
• Comply with Cubic's Quality Management System
• Comply with Cubic Occupational Health, Safety and Environment policies and procedures.
• Comply with security in accordance with established policies and procedures of the organisations.
• Comply with Cubic Human Resources Procedures
• Other duties as requested.

Minimum Job Requirements:

Skills/Experience/Knowledge

Essential:

• At least 12 months previous experience in a dispatch coordination environment
• Interpersonal skills, such as telephone skills, communication skills, active listening and customer focus
• Typing skills to ensure quick and accurate entry of service request details.
• Strong technical awareness with the ability to match resources to technical issues appropriately.
• A good geographical knowledge of the service area.
• Excellent customer service skills and well developed communication skills

Desirable:

• Comprehensive computer and operating system knowledge and proficiency using Microsoft Office suite.
• Understanding of operations, first line maintenance of devices and cash collection procedures
• Understanding of processes automated in Service Management Systems
• Personal Qualities
• Customer service focus
• Excellent communication skills, both oral and written
• The ability to effectively liaise with all levels of internal and external stakeholders.
• Excellent time management skills with the ability to multi-task
• Self-motivated with the ability to work in a fast moving environment
• High level of proficiency in written and verbal communication
• Ability to stay focused and calm under pressure.
• Professional appearance, attitude and conduct
• Professional and positive can-do attitude
• Highly developed customer service skills evidenced in representing the organisation through courteous and professional dealings with all stakeholders
• Ability to adapt to changes quickly in a services management environment
• Condition of Employment:
• Successful outcome of a National Police Check