Customer Support Specialist

About the Company:

Join a leading payments partner operating across New Zealand and Australia, supporting thousands of businesses with reliable and secure payment solutions. With a collaborative culture, they focus on doing things right, staying customer-focused, and delivering high-quality outcomes through well-defined processes and teamwork. Perks include free breakfasts, development opportunities and parking provided. You will be working with down-to-earth, passionate leaders who walk the talk when it comes to showing they care about their people.

About the Role:

We are seeking motivated, proactive individuals to take on a five-month fixed-term contract starting in the New Year. (Long term potential…)

Working Monday to Friday, 9:00 am – 5:30 pm, you will be involved in a range of tasks including:

• Helpdesk support, providing high-volume phone assistance to customers with activation, login, and setup of their equipment.
• Technical configuration of devices using an online portal, ensuring they are correctly prepared for dispatch.
• Data management, gathering and validating customer data from multiple sources and accurately updating internal systems.
• Administrative support, resolving information discrepancies and assisting with terminal dispatch to keep the project on track.

About You:

We are looking for candidates who are professional, reliable, and thrive in a fast-paced environment. There will be a need to remain calm under pressure, enjoy variety in your work, and can quickly adapt to changing priorities. Someone who is comfortable managing both technical and administrative tasks while maintaining a high level of accuracy will thrive in this role.

Requirements & Skills:

• A minimum of one years' experience in a helpdesk or contact centre environment.
• Strong technical proficiency, comfortable using software, with the ability to quickly learn new systems.
• Flexibility and agility, able to switch between support and administrative tasks as project needs change.
• KPI-driven, with a track record of meeting or exceeding targets relating to data accuracy and customer service.
• Excellent attention to detail, especially when validating data and resolving discrepancies.
• Strong communication skills, including clear verbal support; ability to speak a second language, such as Mandarin, is highly desirable.
• Reliability and punctuality – this is crucial.

This is an exciting opportunity to be part of a high-impact project, gain hands-on experience with payment technologies, and work alongside a collaborative and supportive team.

**Apply Now

We encourage you to apply now as our recruitment process is underway, however, please note that we are closed from the 23rd of Dec to the 5th of January. Applications will not be progressed to further stages until after the 5th of January 2026.**

The contact for this role is Georgia Irvine on Due to high volumes of applications, we strongly encourage you to apply directly through this ad to ensure we can provide all applicants with a timely candidate experience.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.  

At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We're all on a journey together so come along…