Hearing Care Specialist

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Albany,Auckland, New Zealand

Hearing Care Specialist - Customer Service Consultant

Our Contact Centre is the heartbeat of our business, and are creating memorable first impressions, guiding our customers on their journey to better hearing.

About the role:

As a Contact Care Consultant, you'll be contacting existing customers to arrange appointments to come into our clinic for free hearing checks. It's a busy role in a people focused environment where you're well supported by the team around you and by your team leader.

• Outbound calling with a targetted number of dials an hour with the aim of booking 18+ appointments per day.
• We prioritise customer care and service when calling, there's very little objection handling.
• Verifying customers information, handling voicemail and email enquiries, and meeting daily and monthly KPIs that are based on volume of dials made and the number of appointments you set.
• A permanent role, 40 hours per week within our Contact Centre's operating times.
• Flexible shifts, you decide between 8am-8pm Monday to Friday and 9am-5pm Saturday after your induction period.

About you:

• You're motivated by KPIs/targets and have a positive, can-do mindset.
• You strive every day to achieve great results and want to thrive personally and professionally.
• You have a friendly, clear and warm phone manner when dealing with a diverse customer base.
• You bounce back quickly from challenges and have a confident and focused approach, keeping your eye on the prize.
• You are caring and take pride in putting the customer first in every interaction.
• Have a genuine interest in healthcare and wellbeing.
• You are systems savvy and pick up systems quickly.

Perks for you:

• A friendly and social office environment with shared lunches, monthly lunches (we love to celebrate with food), generous recognition and social budgets to celebrate and look after our social wellbeing.
• The Contact Centre team like to reward with little things along with way like extra time off, vouchers, team events and … more food.
• Rewarding YOU with salaries and bonus' designed to recognise your expertise and exceptional performance.
• Substantial Parental Leave Package & Paid Partners Leave.
• A $200 Wellbeing Allowance to spend on your health and wellbeing.
• Triton Perks - exclusive discounts to over 80 retailers and service providers.
• Extra leave days: Birthday, YOU day, Community leave etc.
• Free Financial Advice Sessions.
• Free office parking.

Apply now and be part of a team that values your contributions and supports your career growth.

Why Triton Hearing

At Triton Hearing we're changing hearing, for good We want all New Zealanders to be able to hear well and experience the difference better hearing will make to their lives. Our talented people work as a team to make this happen. They're experts in their field, always exploring new ways to improve the quality of our clients' lives - with a range of innovative hearing solutions delivering the best possible outcomes.

As part of Sonova, which has more than 18,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves - they transform lives. Join our mission and become part of our team

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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