Customer Service Representative

20 hours ago

Wellington Central, Wellington, New Zealand Kitomba Full time NZ$40,000 - NZ$80,000 per year

What Kitomba is all about

Since 2002 Kitomba has been committed to helping salons, spas and clinics achieve success by providing them with the business management software they need.

At Kitomba we love working with talented, passionate people that want flexibility, job diversity and, most of all, like to have fun

We're a super close-knit group that enjoys copious amounts of banter, a lot of laughs and try to bring fun into everything we do.

Join us and you'll be part of a great team of people who are passionate about what we do and what we're achieving and have opportunities to grow and progress your career.

About the role:

The Customer Service Representative is responsible for providing customer technical support and customer information management and maintenance to Kitomba customers, under the guidance of the Customer Support Manager.

Specific responsibilities include:

Customer Technical Support

  • Provide a superior level of customer service and customer experience.
  • Respond to inbound customer phone calls, webchats and emails.
  • Take accountability to fully resolve customer requests for

    assistance with technical queries related to Kitomba products.
  • Conduct general/basic trouble shooting where our customers

    experience technical software and related hardware issues
  • Complete any re-installs of Kitomba on the customer's desktop.
  • With guidance, own and resolve customer complaints

Customer Information Management and Maintenance

  • Maintain customer records to a high standard in our customer

    ticketing system (Zendesk).
  • Utilise information in other internal supporting systems (Langley, KCust).
  • Utilise SPUD, our supplier product management system to upload

    product lists with current data for our customers where requested.
  • Peer Coaching & support with coaching new employees.

The skills & competencies you'll need:

  • Experience in a Technical Customer Service role (desired)
  • Excellent people skills.
  • Strong sense of responsibility & ability to take ownerships of customer issues and see them through to resolution.
  • Excellent technical knowledge and tech savvy nature.
  • Strong trouble shooting skills.
  • Ability to communicate technical issues in a simple, easy to understand way.
  • Ability to listen, interpret and empathise with customers to full understand their problem or query.
  • Ability to resolve conflict in a diplomatic, calm and professional manner.
  • Ability to build positive relationships with customers and others.

What we can offer you

  • Joining Kitomba means joining a friendly team and flexible work environment. We also offer the following perks and benefits:
  • An additional day of leave to celebrate your birthday and annual bonuses.
  • Wellness wallet of $250 per year to spend on anything that will help to improve your wellbeing and free access to EAP Support.
  • A super supportive and collaborative work environment, and the opportunity to continuously learn and progress.
  • A supportive, friendly and fun culture.
  • Employee Share Purchase Plan from parent company Constellation Software Inc.

Want to know how to get started?

If this sounds like the role and team for you, we'd love to hear from you

To apply, please submit your resume for the role.

To learn more about Kitomba:

Check out our blog: 

Check out our website:

Our parent company, Jonas Software, is an operating group of Constellation Software, Inc. (CSI), a public company listed on the Toronto Stock Exchange (CSU.TO). CSI has revenues of over $3.5 billion USD and over 20,000 employees across the globe.

  • Customer Service Representative

    3 days ago

    Wellington Central, Wellington, New Zealand Hertz Australia Pty Ltd Full time NZ$40,000 - NZ$70,000 per year

    Customer Service RepresentativePart TimeWellington Airport, NZHertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global...

  • Customer Service Representative

    3 days ago

    Wellington, Wellington, New Zealand Westpac New Zealand Full time NZ$60,000 - NZ$80,000 per year

    Customer Service Representative, Whanganui Whanganui BranchFull time, Permanent positionMonday to Friday Mō te tūranga | About the Role  Creating Better Futures Together. This is who we are, what we do, and why we come to work every day. As a Customer Service Representative, you'll be the frontline expert for our customers, connecting with them in moments...

  • Customer Services Representative

    5 days ago

    Wellington, Wellington, New Zealand Post Haste Full time NZ$50,000 - NZ$70,000 per year

    Customer Services RepresentativePost Haste GroupWellingtonLooking for an exciting new career in the freight industry?Then look no further, your future is hereHere at Post Haste, we have established a strong and dynamic presence within the Express Parcel industry, developing a reputation for looking after our customers and staff alike. The Post Haste team are...

  • Customer Service Representative

    5 days ago

    Wellington, Wellington, New Zealand New Zealand Red Cross Full time NZ$58,146 per year

    Posted: 26/11/2025Closing Date: 10/12/2025Job Type: Permanent - Full TimeLocation: WellingtonJob Category: Call Centre and Customer ServiceCustomer Service RepresentativePermanent, Full-time (37.5 hours per week)Wellington basedNZRC offers a total remuneration approach of $58,146 for this role, which comprises of base salary as well as employer contribution...

  • Customer Service Representative

    5 days ago

    Wellington, Wellington, New Zealand Talent Hub Full time NZ$45,000 - NZ$65,000 per year

    Introduction Customer Service RepresentativePermanent, Full-time (37.5 hours per week)Wellington based NZRC offers a total remuneration approach of $58,146 for this role, which comprises of base salary as well as employer contribution to KiwiSaver. While remuneration rates are set to reflect that we are a humanitarian not for profit organisation, we believe...

  • Customer Service Representative

    5 days ago

    Wellington, Wellington, New Zealand Randstad New Zealand Full time NZ$140,800 per year

    Exciting OpportunityA well known Contact Centre in Wellington are seeking extra support to cover their busy spell over the next 2/3 months. A fun, dynamic and team focused working environment with supportive management This Company has a warm and inviting office & are on the look out for new staff members to join their team.The RoleStart Date: Monday 27th...

  • Customer Service Representative

    5 days ago

    Wellington, Wellington, New Zealand Pact Group Full time NZ$40,000 - NZ$60,000 per year

    Company Description Our Pact Packaging division is pioneering a whole product life cycle approach to sustainable packaging. Partnering with global brands to local dairy producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture. Job Description About this opportunityThe position is a full-time,...

  • Customer Service Coordinator

    5 days ago

    Wellington Central, Wellington, New Zealand SPCA Full time NZ$40,000 - NZ$60,000 per year

    ABOUT USThe SPCA protects over 30,000 animals every year. Through rescue, rehabilitation, sheltering, and advocacy, we make a real difference in the lives of animals across New Zealand. Our Animal Services teams run 28 Centres, from Kerikeri to Invercargill, and are central to our mission of improving animal welfare.ABOUT THE TEAMOur Centres are dedicated to...

  • Travel Customer Experience Representative

    3 days ago

    Wellington, Wellington, New Zealand Prestige Travel Agency by Mich Full time NZ$80,000 - NZ$120,000 per year

    Job Description Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment. Key...

  • Technical Help Desk Representatives

    5 days ago

    Wellington Central, Wellington, New Zealand Randstad - Business Support Full time NZ$138,000 per year

    Our client is seeking customer service representatives with strong communication skills, rapport-building abilities, and a passion for problem-solvingThe Role:Positions: 3 temporary positions available (high chance of extension or going permanent)Duration: 6 month assignmentsStart date: 24th NovemberHourly rate: $26.54 per hour + 8% Holiday payThese shifts...