Travel Customer Experience Representative

3 days ago

Wellington, Wellington, New Zealand Prestige Travel Agency by Mich Full time NZ$80,000 - NZ$120,000 per year
Job Description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
  • Assist clients with travel bookings, modifications, cancellations, and special requests.
  • Provide accurate information on destinations, travel requirements, and agency policies.
  • Follow up with clients to confirm itineraries and satisfaction.
  • Resolve customer concerns with empathy and effective problem-solving.
  • Maintain accurate client and booking records.
Qualifications
  • Excellent written and verbal communication skills.
  • Customer service experience required; travel or hospitality experience preferred.
  • Strong organizational skills and attention to detail.
  • Comfortable with technology and learning booking systems and CRM tools.
  • Ability to work independently in a remote setting.
  • Passion for travel and client-focused service.
What We Offer
  • Fully remote, flexible work environment.
  • Career growth opportunities within the agency.
  • Travel perks and industry discounts.
  • Training and ongoing support from a collaborative team.
Equal Opportunity Statement

Prestige Travel Agency by Mich is an Equal Opportunity Employer and values diversity in the workplace.

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