Spark SME Sales Support
2 weeks ago
Join Our Team
Are you currently in Telco Sales Support and looking for a sea-change?
Tired of working with companies that don't care about you or your future?
Are you looking for something new?
If so, we'd love to hear from you.
Top-tier
So why choose Spark Business Auckland?
In the telco and IT industries, good candidates are in extremely high demand.
If you're a top-tier professional your options are endless, so it's very important to enjoy your place of work.
We understand the decision to join one company over another comes down to more than just money. This doesn't mean you should accept less than market value for your dedication … but we are committed to providing more than that.
Want to learn more?
We are not interested in being the "fast and cheap" option we are driven too consistently be the best. We're specialists, taking pride in our work and cultivating a great reputation that precedes us.
All of this takes a seriously incredible team
Our employees are given the time and opportunity to be creative, personable and detail-oriented. We pay above industry standard and break all the expectation when it comes to security as a long-term career.
We strive to create a great environment, whether that involves flexible days off, the best tools and equipment, a positive working atmosphere, and even a year-end vacation. Our philosophy is centred around a very high standard of customer service, and it's our belief that if our team is taken care of, they'll take care of our clients in turn. Together we're forging a future based on real opportunity, skill and growth.
Teamwork has its advantages
Here's why working with us will be the best career move you may ever make….
Grow your skills with defined career paths
- Top industry wages
- Work with a dedicated, inspired, positive team
- Extensive in-house training
- Holiday time and great work hours
- Access to the latest equipment & technology
- Have fun and work on a wide range of interesting projects
Lots of fun social events –you'll need a sense of humour
This role could be perfect for you…if you've got what it takes
Your Work
- This is a busy hands-on position that requires a multitude of skills and knowledge. This includes:
- Provisioning of mobile connections in Spark CRM
- Salesforce CRM (SFDC) Customer Base maintenance, account integrity (hierarchy etc) MAC to segments/portfolios and campaign management
- Invoicing sales when provisioned and completed
- Researching client info, the for sales team
- Filing of signed completed contracts
Key Skills & Requirements
- Experience with Sparks systems would be ideal, such as Spark CRM, Salesforce
- Understanding of Telco Sales and Products/Solutions including handsets, accessories and IT services
- Developing and maintaining positive relationships with customers who phone and/or visit the Business Hub
- Experience in positive customer resolution
- Focus on achieving a high net promoter score both internally and externally
- A high degree of computer literacy, and adaptability to various databases and a high level of attention to detail
- Good interpersonal skills (verbal/written).
- Excellent Customer service skills, and highly motivated to consistently provide Customer satisfaction.
- You'll be able to work unsupervised and show initiative at all times and effectively prioritise your work
- You relate well to people / a team player
The application process will include these requirements:
Current Police and Credit Check
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