Head of Collections
2 weeks ago
Avanti Finance Group is seeking a Head of
Collections to lead our end-to-end collections strategy and operations across a
diverse portfolio. This senior leadership role is pivotal in balancing
commercial outcomes with customer-centric practices, ensuring regulatory
compliance, and driving continuous improvement in collections effectiveness and
experience.
As a key member of the Risk and Operations
leadership team, you'll shape strategy, build high-performing teams, and
deliver operational excellence from early intervention through to legal
recovery.
What You'll Do
- Develop
and execute strategies aligned with business objectives and risk appetite.
Drive arrears reduction, loss mitigation, and recovery targets. - Design
and maintain operating models, policies, and workflows. Champion
automation and digitisation initiatives. - Uphold
CCCFA, Privacy Act, Harassment Act, and industry codes. Embed frameworks
for hardship and vulnerable customers. - Build
capability, drive engagement, and foster a culture of continuous
improvement and customer focus. - Collaborate
with Risk, Operations, Technology, Product, and Finance to deliver
integrated strategies and insights
About You
- 10+
years in financial services collections, credit risk, or operations, with
5+ years in senior leadership roles. - Deep
understanding of NZ collections legislation and hardship frameworks. - Ability
to balance recovery outcomes with customer treatment and cost efficiency. - Track
record of building engaged, high-performing teams and influencing at
executive level. - Skilled
in collections systems, workflow platforms, analytics tools, and driving
automation.
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