Senior Systems Engineer

Position: Senior Systems Engineer

Datacom Location: Wellington preferable but other NZ locations considered

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

About the Role

We are seeking a Senior Systems Engineer to join our team onsite with one of our customers in Wellington. This is a blended role, providing traditional BAU support, primarily across the Microsoft technology stack (Windows Server, Azure, M365) whilst also working out of a project backlog when capacity allows.

The key focus of the team is stability and availability of the client's IT environment to ensure all compute infrastructure services are available to the client business needs. To achieve this, we require people with technical excellence, issue ownership and the delivery of professional, consistent, and quality service to our clients.

Our offices are based in Auckland, Wellington and Christchurch. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best

What You'll Do

At the moment, as a Senior Systems Engineer you will be focused on:

• Ensure consistency in delivery of service to our clients (as defined within SLAs)
• Maintain the documented architectural standards for clients
• Escalation point for client related queries, incidents, or problems
• Implementation of change requests
• QA's daily / weekly / monthly checks and inputs to service reporting
• Ownership of client specific operational processes and standards
• Identify process improvement opportunities
• Set and maintain operational standards for nominated technologies
• Liaise with vendors or Datacom Vendor relationship managers to ensure support and escalation procedures are in place
• Provide after-hours support on a roster basis.
• Work together with other team members to achieve common objectives.

We are a pretty agile company and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.

What You'll Bring

For this role, you'll need at least a years' experience in a Level 3 / systems engineering role. Ideally, you'll have Microsoft MCSE certification or equivalent work experience.

We are looking for the following technical skills/experience:

• Microsoft Server operating system and core productivity applications.
• Virtualisation technologies.
• Microsoft messaging systems
• Azure and Microsoft 365
• Enterprise Antivirus products e.g. Symantec, MS Defender
• Systems monitoring tools
• Hardware and Storage
• PowerShell scripting

It would be desirable if you had experience with:

• VMWare VSphere Servers
• Citrix
• Desktop virtualisation
• DevOps
• Ansible
• Kubernetes/Docker
• Source Control, ie. Github

Why Join Us Here at Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.