Booking Administrator

• Dunedin Hospital
• Permanent, full-time role
• Salary between $75,201 and $78,358
• Be part of a fun, friendly and supportive team

Health New Zealand - Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the role

We are looking for an experienced administrator who learns quickly, retains information and is accurate in their work. Naturally you will have excellent communication skills and the ability to deal with a variety of people and problems, often all at the same time.

This is an all-rounder role that will be involved in all aspects of admin in the department. Your primary duties will include providing excellent customer service in our reception area, and the booking of patients.

Daily tasks will include:

• booking patients for appointments using our radiology information system (Karisma) and patient management system (SIPICS)
• phoning patients
• responding to enquiries
• sending out appointment letters
• changing patient appointments at short notice to suit patient and clinical need

The role will also require involvement in the Radiology Records admin, including:

• sending and administering referrals to outsourced providers
• using PACS to enter meetings
• setting up reporting lists
• forwarding reports to the appropriate person
• entering reports accurately into PACS
• the collection and distribution of mail

This is a fast-paced environment, and the experienced applicant will thrive in this frontline area of the hospital, demonstrating your ability to prioritise, follow procedures and solve problems accordingly.

About the Team/Service/Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

You will have a friendly and welcoming nature and be comfortable interacting with patients both in person and on the phone. You will be the kind of person who is flexible, adaptable, and able to juggle multiple priorities whilst remaining calm under pressure. It goes without saying that you will be a team player and willing to help where needed.

Ideally you will bring the following skills and experience:

• Previous experience in a busy administration or customer service role
• Excellent computer skills: proven experience in Microsoft Word, Excel, Outlook with the ability to learn other job-specific programmes
• Good multitasking ability and able to work well under pressure
• A flexible approach with the ability to successfully prioritise your workload
• Acts with discretion, sensitivity, and integrity at all times

View position description.

Working at Health New Zealand

Health New Zealand - Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to apply

To apply, please click 'apply now'. All applications must be submitted through our online careers portal by Monday, 5 January 2026. If you have any questions about the role, please contact Mikayla Hamilton at

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.