Implementation Specialist

5 days ago

Auckland New Zealand GS1 New Zealand Full time NZ$60,000 - NZ$80,000 per year

PLEASE APPLY THROUGH SEEK NZ - Open to Wellington or Auckland office
About the role
GS1 New Zealand operated multiple software-as-a-service (SaaS) platforms that enable effective and accurate product data & content synchronisation across the supply chain. We have an opportunity for a talented individual to join our Implementation Team in either our Auckland or Wellington office, supporting our expansion into the Food & Grocery, Hardware, and Healthcare sectors – with a particular focus on Food & Grocery. As an Implementation Specialist, you will be working across various industries and businesses to embed GS1 standards and service solutions within their processes. Your key area of involvement will be in onboarding new customers to our data management software, and supporting data services for existing customers. In the Implementation Specialist role, you will also collaborate on solution design with some of our more complex customers – both on the supply- and demand-side. You'll be working closely with our Sector Managers, strengthening relationships with major demand-side customers, and ensure the smooth rollout of strategic programmes.

Key Focus of the Role

  • Engaging customers to run defined GS1 software implementation programs
  • Complex solution design to support large clients as they integrate to GS1 systems
  • Frequently running training sessions: one-on-one, webinars and seminars
  • Quickly developing a strong understanding of multiple software platforms and business processes
  • Solving complex customer problems in a user support role
  • Maintaining project records, plans, status reports, and other related documentation.
  • Working closely with Sector & Territory Managers to developing strong relationships with key demand & supply-side clients

Skills and experience This is a great opportunity and ideally you will have:

  • Tertiary qualification in business, supply chain, management science, information systems or similar
  • 2 years' relevant experience in a professional business environment
  • Possess strong analytical and problem solving abilities
  • Experience or have a desire to run customer training and seminars
  • Have basic awareness of B2B processes and B2C online content
  • Proficiency with the Microsoft Office Suite of products in particular MS Excel
  • Excellent customer service skills backed by experience in a help-desk or service support environment
  • Be someone who would relish being part of a growing, dynamic and strategically focused organisation that is very successful now, but which has significant further potential in the future

You'll also be aligned to working in an environment which is based on our values:

  • We Care: We are a supportive and close-knit team
  • We Connect: We stay close to our members, partners and our extended global GS1 family
  • We Aspire: We are forward thinking

For a copy of the job description please click here
Applications close 4 December 
Want to join us? Think that you've got the right attitude and skills to be part of the GS1 team?  If so, apply via the Seek link. In return you'll get a supportive team whose committed to your development and a suite of employee benefits.

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