Senior Business Analyst

Position: Senior Business Analyst

Datacom Location: Anywhere in AU or NZ

Security Requirements: Citizens and Residents Only of AU/NZ only.

Full Time, Fixed-Term (to September 2026 and perhaps beyond) Position.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help them to use the power of tech to innovate and grow.

About the Role (Your Why)

Sixty years of supporting local customers has taught us that technological change is an opportunity to create extraordinary new things. To seize the potential of the new era of AI, we're transforming our IT Service Delivery offering. If you are passionate about enabling that "wow factor" through the embedding of efficient and effective processes and technology, read on.

We are looking for a Senior Business Analyst to play a critical role in delivering a prioritised roadmap from gathering and analysing business requirements, facilitating communication between stakeholders, through to ensuring successful implementation and adoption of the enhancements.

What You'll Do

As a Senior Business Analyst you'll be responsible for the following day-to-day activities:

• Work alongside Process Owners in their efforts to optimise the processes they own.
• Document requirements, lead/manage the review of those documents with the subject matter experts, and achieve formal signoff
• Identify critical success measures and ensure data is available to track them
• Work closely with the Technical Leads as they develop out the functional and technical designs, ensuring they will effectively meet the business needs
• Work closely with the Test Analysts, ensure they are also kept updated, and especially made aware of scope changes, project issues, and risks
• Resolve issues raised by developers and testers during the Development and Testing stages, in relation to specification questions and ambiguities, communicating with process owners and SMEs as necessary

Duties include:

• Process Improvement: Analyse existing business processes and workflows to identify areas for improvement and recommend solutions that enhance efficiency and effectiveness and reduce risk
• Requirements Gathering: Lead the requirements gathering process by conducting interviews, workshops, and document analysis to capture the business needs and objectives
• Documentation: Prepare detailed business requirement documents, use cases, user stories and acceptance criteria to support project development and testing
• Stakeholder Management: Act as the primary liaison between business stakeholders, IT teams, and change agents to ensure clear communication and alignment on the initiatives
• Testing and Validation: Collaborate with Testing teams to develop test plans, and validate that solutions meet business requirements and quality standards
• Training and Support: Support the development of the training material and help with questions posed during training. Act as a knowledge expert during hypercare to ensure successful adoption of the enhancements.

What You'll Bring

• Minimum of 7 years of experience in business analysis, with at least 3 years in a lead or senior role
• Proven ability to navigate the complexities of business and keep laser-focused on delivering the set objectives
• Demonstrable experience mapping processes using BPMN2.0, Value Chain Diagrams and Customer Journey Maps and building SIPOCs and RACI tables. Experience using BIC Process Design is a plus.
• Proficiency in key business tools such as: Word, Excel and PowerPoint, Jira and Confluence
• Experience in IT Service Delivery, while not essential, would be considered favourably
• Exceptional analytical and problem-solving skills with the ability to analyse complex business requirements and translate them into technical solutions
• Excellent verbal and written communication skills, with the ability to effectively communicate with technical and non-technical, junior and senior stakeholders
• Experience with Agile and Scrum ways of working
• Self-driven, but work well within a team environment and under pressure

Why Join Us Here at Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.