Store Manager

**Exciting & Diverse Role Encompassing Customer Service, Administration and Operational Tasks | No 2 days are the same**

**Set Rotating Roster with No nights, Sundays or Public Holidays | Great Work/Life Balance**

**ASX200 Listed Company | 600+ People | 230+ Centre Locations Across Australia & New Zealand.**

**About Us**:
It’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader within Australia and New Zealand for all things storage.

National Storage is a highly successful ASX200 company and was categorised as an ‘essential service’ providing ongoing job security and certainty for our people during the pandemic.

Our New Zealand business has grown extensively across Auckland to Dunedin and everywhere in between To assist us with our growth, we are seeking a dedicated **Full Time Store Manager** to work at our **Ellerslie **centre.

**Day to Day You Will be Responsible for**:
Our Store Managers work collaboratively with their Operations Manager and their team to drive centre performance whilst aligning to company values. The role is a multi-faceted role encompassing customer service, administration, operations & people management.

The responsibilities include:

- A Day-to-Day Life of a Store Manager Consists Of: _
- Coach and lead a team of 1-3 Store Consultants to success
- Deliver and drive consistent and great service to support customers in making the best storage choice for their needs.
- Maintaining & Cleaning of the Storage Facility & Grounds.
- Work towards monthly sales and KPI targets of the Ellerslie centre.
- Drive operational excellence with a strong focus on centre presentation and maintenance.
- Commit to a safety-first culture, ensuring all compliance and administration tasks are completed in line with company policies.
- Resolve customer complaints and enquiries
- End of month reporting summarizing the centre's financial performance
- Reporting directly to the Operations Manager regarding weekly & monthly updates/results
- Assisting & servicing the Commercial Customer Base to ensure their needs are met on a daily/weekly basis.
- Assist clients with any urgent requests outside traditional office hours with company provided mobile phone.
- Action general administration duties such as rosters, leave requests and timesheets, customer contracts and inventory management.

**What you will bring**:

- To be a successful Store Manager in Ellerslie, you will ideally have: _
- Demonstrated 1 + years’ experience within a management or team leader position
- Strong conflict & resolution knowledge, and the ability to de-escalate situations.
- Proven ability in working towards sales targets and KPIs.
- The ability to build strong and effective relationships with all levels of staff
- You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business.
- Excellent written and verbal communication skills with a keen eye for detail.
- Driver’s license and car (required)

**What we will provide**:

- Access round-the-clock support with our unique 24/7 well-being platform for you and your family.
- Permanent role within a successful and expanding business which employs great people
- Structured four-week training and induction program to ensure your success
- Succession planning
- Access a range of National Storage Perks such as:

- Generous parental leave policy
- Health reimbursements ranging from gym memberships to health

insurance
- Unlimited retail discounts
- Referral incentives
- Opportunities to connect with our communities and charities
- Work with an innovative commercial business that values teamwork, care & excellence

**Start your journey - APPLY NOW