Flagship Branch Manager

Worker Type:

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Mō te Tūranga | About the Role

We currently have an exciting, unique opportunity for an ambitious Leader who is passionate about customer service delivery and looking to take their career to the next step with a meaningful regional leadership role.

This role is based in Auckland, at our 80 Queen Street store where you will lead, coach, and develop a team of full service Bankers.

We sat down with our Head of Branch, who let us know the following about the role:

What does a day in the life of a Senior Partner Personal Banking look like?

• Proactively build connections and relationships in the local community driving new business for both consumer and small business customers.

• Ensuring every customer is provided with an exceptional customer experience.

• Lead collaboration between the Branch/Partner/Private network to ensure a co-ordinated approach to market opportunities in the region and wider Retail Network.

• Working in consultation with the Head of Region, to develop and implement annual business plans which facilitate the achievement of the team, financial and business targets.

What is the team culture and environment like?

You will be leadinga great team of Bankers at our 80 Queen Street branch - this is a diverse role with teams of both fresh new faces and BNZ veterans. It is a fast-paced environment, so if you enjoy prioritising, being focused and working as part of a high performing team then this is the opportunity for you.

What is the most exciting thing about this opportunity?

The most exciting thing is being able to lead and motivate a team, developing them professionally to achieve success and serve our customers brilliantly.

What will success look like for the candidate in this role?

Success = a happy, engaged and professional team delivering at a high level for our customers.

You will also be able to add value by acting as a role model when it comes to building a strong brand in market, serving our customers brilliantly and helping our communities prosper.

What attributes will this person have in order to be successful?

We are looking for a proactive self-starter with excellent communication skills, who is able to challenge the status quo to improve the effectiveness and the efficiency of the team.

You will have proven strong leadership skills, with the ability to guide and inspire your team to excel

A key requirement is to have a deep knowledge of financial products and services, along with strong technical capability and understanding of Banking systems.

Ideally you will have experience in a customer facing role, and a proven track record of communicating and delivering great customer outcomes, to role model behaviours with Bankers.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

This is an exciting opportunity to join us  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many."

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.